Michael OBrien
Dallas,TX
Summary
Results-driven professional with a strong background in retail operations. Known for excellent organizational skills and adaptability, successfully leading teams to achieve optimal inventory management and customer service excellence while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Coffee House Leader
STARBUCKS COFFEE COMPANY
Dallas TX
08.2024 - Current
- Led team in delivering exceptional customer service during peak hours.
- Trained new partners on operational procedures and company policies.
- Implemented efficient inventory management practices to reduce waste.
- Enhanced store ambiance by maintaining cleanliness and organization standards.
Store Director
El Rio Grande Latin Market
Dallas, TX
06.2020 - 08.2024
- Led daily operations to ensure efficient workflow and optimal customer satisfaction.
- Developed and implemented strategic merchandising plans to enhance product visibility.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Managed budgeting and forecasting, aligning resources with business objectives.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Store Director
Krogers Grocery Store
Dallas, TX
04.2010 - 08.2010
- Oversaw daily operations, ensuring efficient inventory management and product availability.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed promotional strategies that increased store traffic and boosted sales performance.
- Analyzed sales trends to adjust inventory levels and optimize product placement on shelves.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Spent time as the district produce/floral coordinator
Education
Associate of Science - Culinary Arts
Johnson & Wales University
Providence, RISkills
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Relationship building
- Conflict resolution
- Goal setting
Timeline
Coffee House Leader
STARBUCKS COFFEE COMPANY
08.2024 - Current
Store Director
El Rio Grande Latin Market
06.2020 - 08.2024
Store Director
Krogers Grocery Store
04.2010 - 08.2010
Associate of Science - Culinary Arts
Johnson & Wales University