Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Okimoto

Huntington Beach,CA

Summary

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner/Technician Specialist

iMedia Systems
Huntington Beach, CA
01.2003 - Current
  • Installed and programmed audio-video and smart home technologies and equipped customers to operate.
  • Built strong rapport with customers to foster confidence in system installations.
  • Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements.
  • Reviewed and analyzed blueprints and diagrams to identify project specifications.
  • Maintained AV inventory and supplies and facilitated orders for new equipment.
  • Configured and tested audio and video systems to ensure proper operation.
  • Programmed remote control units for use with home theater systems.
  • Configured and maintained LAN and WAN networks, routers and switches.
  • Planned and installed electronic systems in both commercial and residential projects.

Owner / Technician

Integrated Info Systems
San Diego, CA
01.2001 - 01.2006
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Participated in after-hours on-call rotation for critical support needs.
  • Performed system backups and data recovery operations when required.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Performed continuous assessments of network structure, business content filters, and security firewalls.
  • Monitored system performance and identified potential issues before they became problems.
  • Diagnosed, troubleshot and resolved hardware and system problems.

Education

Bachelor of Arts - Graphic Design

San Diego State University
San Diego, CA
05-1997

Skills

  • Audio-video installation
  • Smart home technology
  • Technical troubleshooting and phone support
  • Network configuration: LAN, WAN, VLAN
  • Proficient in MS Word, Excel, Outlook, etc
  • Experienced in providing solutions based on customers' requests and needs
  • Customer relationship management
  • Experience with taking orders, returns, quotes, etc
  • Ability to stay calm during stressful situations

Certification

  • Contractor's License California C10 - Issued 5/2013
  • Asbestos Remediation Accreditation - Issued 7/2013
  • Solar Installation - Certified 7/2013

Timeline

Owner/Technician Specialist

iMedia Systems
01.2003 - Current

Owner / Technician

Integrated Info Systems
01.2001 - 01.2006

Bachelor of Arts - Graphic Design

San Diego State University

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