Rory Scott Whetstone
Tallassee,AL
Summary
Highly motivated professional with 24+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner/Technician Specialist
Custom Wire Innovations (previously WhetCom, LLC.)
Tallassee, AL
03.2004 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
- Provided technical support to customers for installation of new products and software upgrades.
- Configured system settings and installed hardware components according to customer specifications.
- Installation of various types of low voltage wiring and equipment such as: (1) RG6 Coax for cable TV & satellite service (2) Cat5 & Cat6 for CCTV & networking (3) Security Wire for security & access control systems (4) Various sizes of 2 & 4 conductor wire for audio systems.
Cable TV Installation Technician
Contractor for Charter Communications
Tuskegee, AL
02.1998 - 02.2004
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
- Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
- Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
- Repaired existing cable TV systems as needed by replacing faulty components or rewiring connections.
- Provided training to customers on how to use their new cable TV equipment effectively.
- Completed all required paperwork accurately and timely for each job completed.
Laborer
Rheem Manufacturing Company
Montgomery, AL
06.1990 - 12.1997
- Worked with team members to ensure efficient workflow throughout the day.
- Transported heavy items from one location to another using hand trucks or carts.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-1987
Skills
- Operations Management
- Verbal and Written Communications
- Customer Service
- Inventory Management
- Technical Support
- Troubleshooting & resolving trouble issues
- Networking Infrastructure (including the installation and termination of Cat5 & Cat6 cabling, installation of equipment such as equipment racks, modems, routers, switches, access points, & IP CCTV systems)
- Network Proficient in replacing, upgrading & reformatting hard drives, IP networking, multiple operating systems, VoIP, WAN/LAN, DHCP, VPN, DNS, TCP/IP & much more
- Low Voltage cabling & installation of security with cellular communications, CCTV, access control & A/V systems
Certification
- Level 1 - Certified Alarm Technician (State of Alabama License)
- AIS - Advanced Intrusion Systems (State of Alabama License)
- VST - Video System Technologies (CCTV) (State of Alabama License)
- Networking and Cabling for Security Installations
- Installing Code Compliant Security Systems 1
- Installing Code Compliant Security Systems 2
- CCTV Configuration Basics
- Introduction to Network Security Cameras
Timeline
Owner/Technician Specialist
Custom Wire Innovations (previously WhetCom, LLC.)
03.2004 - Current
Cable TV Installation Technician
Contractor for Charter Communications
02.1998 - 02.2004
Laborer
Rheem Manufacturing Company
06.1990 - 12.1997
High School Diploma -
Wetumpka High School
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