Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Claudia Covian

Austin,TX
Claudia Covian

Summary

Professional with significant background in window treatments, skilled in installation, customization, and maintenance. Strong focus on collaborative teamwork and consistent delivery of high-quality results. Dependable and adaptable with expertise in design consultation, precise measurement, and customer service. Known for problem-solving abilities and maintaining high standards.

Overview

28
years of professional experience
1
Certification

Work History

DECO Window Fashions

Window Treatment Specialist / Small Business Owner
11.2009 - 08.2025

Job overview

  • Developed a loyal client base through consistent delivery of high-quality workmanship and outstanding customer service.
  • Enhanced customer satisfaction by providing customized window treatment solutions based on individual preferences and needs.
  • Resolved potential conflicts between functional requirements and aesthetic preferences through effective communication with clients.
  • Prepared comprehensive project proposals outlining design concepts, materials specifications, cost estimates, and timelines to secure client approvals efficiently.
  • Trained new team members on best practices in window treatment design, sales techniques, and installation procedures.
  • Continuously refined and updated knowledge of industry best practices to ensure delivery of innovative and effective window treatment solutions.
  • Provided exceptional after-sales support, addressing any concerns or issues promptly to maintain strong client relationships.
  • Achieved consistency in design aesthetics across multiple projects through close attention to detail during the planning phase.
  • Optimized workflow processes to reduce turnaround times while maintaining quality standards in product delivery.
  • Streamlined the consultation process for improved efficiency, ensuring timely completion of projects and satisfied clients.
  • Improved overall project success rates by regularly monitoring progress against goals and adjusting plans as needed.
  • Sourced high-quality materials from reliable suppliers, negotiating favorable terms that allowed competitive pricing for clients without compromising quality standards.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Gotcha Covered Blinds Franchisee

Shop Owner
03.2004 - 11.2009

Job overview

  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Coached, counseled and disciplined employees.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
  • Prepared annual budgets and monitored financial objectives.
  • Completed store operational requirements by assigning tasks based upon strength, level of experience and window treatment consultations, window treatment installation team.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.
  • Retained accurate records of purchases.
  • Read and followed technical documentation to complete accurate repairs.
  • Maintained up-to-date knowledge on industry trends, allowing for the provision of relevant and stylish window treatment options to clients.
  • Increased sales revenue by effectively identifying client requirements and recommending suitable products and services.
  • Enhanced company reputation by consistently delivering high-quality workmanship, maintaining professionalism, and fostering strong client relationships.
  • Collaborated with interior designers to create cohesive and visually appealing spaces for residential and commercial clients.
  • Conducted accurate measurements for precise fabrication and installation of window treatments, ensuring a perfect fit every time.
  • Completed installations within budget constraints by carefully managing resources without sacrificing quality or customer satisfaction levels.
  • Exceeded sales targets with a proactive approach to lead generation and effective follow-up strategies.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Foxy's

Waitress Supervisor
01.1998 - 03.2001

Job overview

  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Education

Escuela Secondaria
Quila, Mexico

No Degree

University Overview

Hunter Douglas Certified Sales Consultant
Denver, CO

University Overview

Skills

  • Networking and partnerships
  • Pricing strategy
  • Business operations
  • Customer service background
  • Store maintenance
  • Staff hiring and training
  • Marketing expertise
  • Customer service expertise
  • Competitor analysis
  • Performance analysis
  • Customer feedback analysis
  • Tax and legal compliance
  • Sales strategy development
  • Shipment tracking
  • Financial management expertise
  • Employee scheduling
  • Sales proficiency
  • Cross-selling techniques
  • Up-selling strategies
  • Local marketing
  • Store layout design
  • Returns and exchanges
  • Customer relations
  • Operations management
  • Employee development
  • Staff hiring
  • Business administration
  • Small business operations
  • Verbal and written communication
  • Client service
  • Staff management
  • Business launch
  • Business management
  • Sales management

Accomplishments

Accomplishments

Achieved Twice the Status of Hunter Douglas Centurion Gallery owner

Certification

  • Hunter Douglas Window Covering Consultant

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Window Treatment Specialist / Small Business Owner
DECO Window Fashions
11.2009 - 08.2025
Shop Owner
Gotcha Covered Blinds Franchisee
03.2004 - 11.2009
Waitress Supervisor
Foxy's
01.1998 - 03.2001
Escuela Secondaria
No Degree
Hunter Douglas Certified Sales Consultant

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