Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Olsen

Ogden

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills honed at Roosters Brewing. Proven ability to enhance guest satisfaction and train new staff effectively. Adept at multitasking and problem-solving, ensuring operational efficiency while upholding high standards of sanitation and safety protocols. Hardworking and goal-oriented, with the adaptability that is required in the field of aviation. Strong adherence to checklist usage, FAR regulations, and company policies was a standard during my training at ATP Flight School and is at the core of my pilot training.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Roosters Brewing
Ogden
03.2021 - 01.2024
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Order Selector

Kroger
Layton
05.2019 - 12.2020
  • Ensured that all safety protocols were followed while operating material handling equipment.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
  • Inspected product for damages or defects before placing them into containers.
  • Verified accuracy of orders prior to loading onto delivery trucks.
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Followed established procedures regarding hazardous materials handling and packaging requirements.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Worked through the onset of Covid every day tirelessly. Adhered to safety and precaution protocols.

Education

Instrument Rated, CSEL, CMEL, CFI, CFII, MEI -

ATP Flight School
Ogden, UT
04-2025

High School Diploma -

Fremont High School
Plain City
05-2018

Skills

  • Flight planning
  • Regulatory compliance
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Positive and professional
  • Strong work ethic
  • Multitasking and organization
  • Aircraft operations
  • Conflict resolution
  • Student records management
  • Public speaking
  • Adaptable teaching approach
  • Student engagement
  • Group and individual instruction
  • Student rapport
  • Strong communication skills
  • Curriculum planning and implementation

References

  • Connor Rules - Flight Standards Lead and Flight Instructor (361) 724-6319
  • Casey Coleman - Flight Instructor (623) 694-2982
  • Hope Arterbury - Flight Instructor (406) 890-3818
  • Nathan Ford - Flight Instructor (801) 791-3673
  • Kym Buttschardt - CEO of Roosters Brewing Co. (801) 589-4435

Timeline

Server/Bartender

Roosters Brewing
03.2021 - 01.2024

Order Selector

Kroger
05.2019 - 12.2020

Instrument Rated, CSEL, CMEL, CFI, CFII, MEI -

ATP Flight School

High School Diploma -

Fremont High School

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Michael Olsen