Michael Olszewski
Summary
Accomplished Desktop Support Technician with extensive experience at Hillel Day School, excelling in technical support and end-user account management. Demonstrated ability to deploy new systems and diagnose hardware issues efficiently. Known for exceptional problem-solving skills and delivering results through effective root cause analysis and device configuration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Hillel Day School
08.2015 - Current
- Provided IT support across the school organization on a broad array of connected devices.
- Utilized critical thinking and problem solving skills to identify and resolve technical issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Help Desk Technician
Logicalis
08.2012 - 08.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Granted and maintained wireless access for guest accounts.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor's - Management Information Systems
Oakland University
Rochester, MI05.2008
Skills
- Technical Support
- End-User Account Management
- Root Cause Analysis
- New System Deployment
- Software Installation
- Hardware diagnostics
- Remote Support
- Device configuration
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CCENT Certification
Timeline
Desktop Support Technician
Hillel Day School
08.2015 - Current
Help Desk Technician
Logicalis
08.2012 - 08.2015
Bachelor's - Management Information Systems
Oakland University
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CCENT Certification
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