Michael Orozco
Miami,FL
Summary
Hard working and energetic manager and top-rated sales associate with more than 3 years leading dynamic sales teams in fast-paced markets.
Overview
16
16
years of professional experience
Work History
Courier
Self-employeed
Miami, FL
10.2022 - Current
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Picked up medical specimens from local care providers for delivery to laboratory.
Lyft/Uber Driver
Lyft/Uber
Miami, FL
10.2022 - Current
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
Amazon Delivery Driver
FLO EXPRESS (305)-778-2773
Miami, FL
12.2020 - 02.2021
- Located and selected merchandise to verify against delivery sheet specifications.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Delivery Driver
FedEx (800)-463-3339
Homestead, FL
03.2020 - 07.2020
- Drive a company vehicle to perform pick-up/delivery services for Fedex Office centers and for customers.
- Ensures quality of package delivery which includes strict compliance with safety regulations.
- Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance policy.
Youth Care Worker
Comprehensive Health Care Services (305)-924-5386
Miami, FL
03.2018 - 10.2019
- Provide direct supervision of unaccompanied Immigrant Children (UAC) in care at Homestead Temporary Shelter for Unaccompanied Children, and maintain line-of-sight at all times.
- Maintain the UAC case files and Office of Refugee Resettlement (ORR) database in accordance with ORR policies and procedures set by the Department of Health and Human Services.
- Assists in active implementation of company initiatives to ensure safety compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
- Interact with UAC in an appropriate manner set forth by the ORR policies and procedures
Control Room Specialist
FedEx Ground (305)-235-2911
Homestead, FL
09.2017 - 04.2019
- Responsible for maintaining and ensuring accuracy of the automated parcel sorter.
- Create virtual sort by receiving designated customer manifest.
- Communicating status of the sort to routing.
Youth Care Worker
Comprehensive Health Care Services (305)-924-5386
Miami, FL
12.2016 - 03.2017
- Provide direct supervision of unaccompanied Immigrant Children (UAC) in care at Homestead Temporary Shelter for Unaccompanied Children, and maintain line-of-sight at all times.
- Maintain the UAC case files and Office of Refugee Resettlement (ORR) database in accordance with ORR policies and procedures set by the Department of Health and Human Services.
- Assists in active implementation of company initiatives to ensure safety compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
- Interact with UAC in an appropriate manner set forth by the ORR policies and procedures
Sale Parts Manager
Autozone Inc (305)-382-8332
Miami, FL
03.2011 - 05.2015
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Shared products knowledge with customers while making personal recommendation.
- Maintained friendly and professional customer interaction
- Trained in negotiations and time management.
Napa Driver
Napa Auto Parts (305)-235-6331
04.2008 - 02.2011
- Deliver parts in a timely manner
- Customer service with accurate order pulling and efficient delivery
- Organizing and moving products around using heavy machinery, and other warehouse equipment.
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FL06.2007
Skills
- Excellent communication skills
- Energetic
- Bilingual English/Spanish
- Resolution-oriented
- Compelling leadership skills
- Exceptional multi-tasker
- Effective Retail Sales Manager
Timeline
Courier
Self-employeed
10.2022 - Current
Lyft/Uber Driver
Lyft/Uber
10.2022 - Current
Amazon Delivery Driver
FLO EXPRESS (305)-778-2773
12.2020 - 02.2021
Delivery Driver
FedEx (800)-463-3339
03.2020 - 07.2020
Youth Care Worker
Comprehensive Health Care Services (305)-924-5386
03.2018 - 10.2019
Control Room Specialist
FedEx Ground (305)-235-2911
09.2017 - 04.2019
Youth Care Worker
Comprehensive Health Care Services (305)-924-5386
12.2016 - 03.2017
Sale Parts Manager
Autozone Inc (305)-382-8332
03.2011 - 05.2015
Napa Driver
Napa Auto Parts (305)-235-6331
04.2008 - 02.2011
High School Diploma -
Robert Morgan Educational Center