Michael Ortiz
Aurora,IL
Summary
Detail-oriented professional with extensive experience in pharmacy and logistics, demonstrating adaptability in fast-paced environments. Recognized for delivering high-quality work efficiently under pressure, consistently meeting deadlines and exceeding expectations. Proficient in managing complex tasks while ensuring compliance with industry regulations. Aiming to leverage expertise to contribute to a dynamic team focused on operational excellence.
Overview
20
20
years of professional experience
Work History
Warehouse Office Clerk
swipejobs / United Facilities
Montgomery, USA
07.2024 - Current
- I am responsible for tasking work to employees, load processing from unloading to loading, and load documentation
- Other duties as assigned
Material Handler III
Glanbia Performance Nutrition
Aurora, USA
06.2023 - 12.2023
- As a Material Handler I am responsible for the movement of powder protein in IBC units to the line from staged locations and to a cleaning department within the plant
- The product here is for human consumption so, we must follow all FDA guidelines in handling of the equipment
- Furthermore I train incoming associates as well
- Additionally, we are responsible for trouble shooting equipment and/or automated machinery, red tag/lockouts, and restarting equipment once it has been cleared
Warehouse Associate
DHL
Aurora, USA
08.2021 - 04.2022
- I started off as a Standup Forklift operator and was offered a role as a dock office worker
- As a dock office worker I check drivers in and I set up their paperwork so they can be loaded or unloaded in the correct location
- I process and file the paperwork accordingly
- Sit down and stand up forklift as needed
- Occasionally used walkie rider to move small loads
- Also, I assisted customer service with 3rd party logistics load planning, speaking with vendors and correcting issues
Customer Service / Freight Broker
Xpo logistics via Ranstad
Aurora, USA
03.2020 - 04.2022
- As a 3rd party logistics Load Planner, I was responsible for the daily planning of daily LTL loads, process expedite requests, and assist with plant planning as well
- I utilized Excel and JDA (Blue Yonder) for planning and projects
- Also, I provide quotes and brokered the load to the proper freight company, provide the bill of lading after each load that is planned, and coordinate with management on special projects utilizing Salesforce system
- I was working from home with company equipment after the pandemic started
- This process is initiated over the phone or via email
- Additional responsibilities included training new employees and lead role
Customer Service Associate / Account Manager
MedPro Disposal
Aurora, USA
05.2018 - 02.2020
- As a Customer Advocate/Account Manager, I negotiated service frequency, pricing, and ancillary products all in the medical waste industry
- This was a call center environment where you are expected to multitask and utilize and prioritize your time efficiently
- I utilized Salesforce system and SAP to create and edit customer profiles
- Also, I can access Microsoft Excel spreadsheets to determine schedules and work on special projects
- Some of my other duties include viewing the customers AR tab for billing questions, updating account information, and contact information
- Lastly, I've worn many hat's including shadow training new employee's, monitoring work queue's, and I've switched work role's per business needs at the request of management
- This position required conflict resolution skills, additional order entry skills, situational analysis, and time management skills to meet deadlines/quotas/sales
Contract Pharmacy Technician
Medix Staffing / RSA Medical
Irving, USA
02.2009 - 12.2017
- During this time period I took several contract positions as a Pharmacy Tech
- One was as a Prior Authorization Rep with CVS- Caremark
- I reviewed claims and performed a review with medical professionals for the patient(s)
- I went from here to Prime Therapeutics as a data entry tech
- This position was strictly data entry and occasionally contacting the physician for information
- At RSA Medical I conducted interviews with families signing up for the Affordable Healthcare act plans
- This was inbound and outbound calls
- I would gather medical history for all members and speak to family members 18 years old and older
Certified Pharmacy Technician (CPhT)
WellPoint NextRx
Plano, USA
02.2006 - 03.2009
- With Wellpoint Next Rx I started out as a Prior Authorization Rep
- I reviewed rejected pharmacy claims and reviewed the claim with a physician, nurse, or pharmacist based on client criteria
- Clients being Blue Cross, Medicaid, or Medicare
- From there I moved into a lead role offering assistance to reps when needed and/or taking escalated calls
- After a year in that role I moved to Auditor
- I would review calls and grade them based on time of call, process, and information relayed
Certified Pharmacy Technician (CPhT)
Walgreen's
Dallas, USA
11.2004 - 01.2006
- I was responsible for filling, filing and data entry of all new prescriptions as well as refill requests
- I also was responsible for daily, weekly, and monthly inventory
- All techs were responsible for logistics of stock such as ordering, shipping, and receiving of inventory
- The inventory was scanned in and the count was updated
- The medication was then stored based on store/warehouse location listed
- Multitasking was huge as well as conflict resolution in person and over the phone
Education
Trade school - Pharmacy Technology
Anthem College
Irving, TX11.2003
High school or equivalent - General Studies
Illinois Department of Education
Harrisburg, IL12.1998
Skills
- B2B
- Microsoft Office
- SAP
- Order Entry
- Salesforce
- AS400
- RF Scanner
- JDA / Blue Yonder
- Logistics
- Data Entry
- Supply Chain
- Pharmacy Technician Experience
- Inventory
- PBM - Pharmacy Benefits Management Experience
- Microsoft Excel
- Customer Service
Timeline
Warehouse Office Clerk
swipejobs / United Facilities
07.2024 - Current
Material Handler III
Glanbia Performance Nutrition
06.2023 - 12.2023
Warehouse Associate
DHL
08.2021 - 04.2022
Customer Service / Freight Broker
Xpo logistics via Ranstad
03.2020 - 04.2022
Customer Service Associate / Account Manager
MedPro Disposal
05.2018 - 02.2020
Contract Pharmacy Technician
Medix Staffing / RSA Medical
02.2009 - 12.2017
Certified Pharmacy Technician (CPhT)
WellPoint NextRx
02.2006 - 03.2009
Certified Pharmacy Technician (CPhT)
Walgreen's
11.2004 - 01.2006
Trade school - Pharmacy Technology
Anthem College
High school or equivalent - General Studies
Illinois Department of Education
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