Michael Ortiz
Worcester,MA
Summary
Professional Auto Parts Specialist with solid track record in inventory management, customer service, and automotive knowledge. Known for strong focus on collaboration and adaptability, delivering high-quality results even in dynamic environments. Skilled in product identification, problem resolution, and maintaining efficient supply chain operations. Dependable team player with passion for achieving operational excellence.
Overview
2023
2023
years of professional experience
Work History
Auto Parts Specialist
Oreily's Auto Parts
- Assisted customers in identifying and sourcing appropriate auto parts to meet their needs.
- Maintained accurate inventory records to ensure product availability and reduce discrepancies.
- Provided technical support by answering customer inquiries regarding part specifications and compatibility.
- Collaborated with team members to streamline ordering processes, enhancing overall efficiency.
- Conducted regular stock checks to monitor inventory levels and initiate reordering as needed.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Security
Hurricane Betty's
09.2021 - 08.2022
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
- Established effective security policies and monitored implementation at all levels.
- Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
- Strengthened security measures, conducting regular checks and updating protocols.
- Kept team compliant with security protocols and appearance standards.
- Resolved vulnerabilities by making improvements to network security.
PCA
Tempus Unlimited
02.2018 - 08.2021
- Assisted clients with daily living activities to enhance independence and quality of life.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with clients and families to address specific needs.
- Provided emotional support and companionship, fostering positive relationships with clients.
Warehouse Worker
Atlas
04.2018 - 08.2019
- Operated forklifts and pallet jacks to move materials efficiently throughout warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Conducted regular inventory counts to maintain stock accuracy and minimize discrepancies.
- Collaborated with team members to streamline processes and enhance overall workflow efficiency.
Education
Doherty Memorial High
Worcester, MA06.2006
Skills
Also i can speak Spanish fluently
Languages
Spanish
Native or Bilingual
Timeline
Security
Hurricane Betty's
09.2021 - 08.2022
Warehouse Worker
Atlas
04.2018 - 08.2019
PCA
Tempus Unlimited
02.2018 - 08.2021
Auto Parts Specialist
Oreily's Auto Parts
Doherty Memorial High
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