Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Michael Pacifico

San Jose,CA

Summary

Adept System Engineer with a proven track record at Diavuno, enhancing system efficiency through automation and security assessments. Excelled in network infrastructure administration and virtualization with Hyper-V, demonstrating strong problem-solving and communication skills. Successfully deployed scalable solutions, significantly improving operational stability and support responsiveness.

Overview

27
27
years of professional experience

Work History

System Engineer

Diavuno
08.2015 - Current
  • Implemented management tools to increase automation and efficiency for over 1000+ endpoints.
  • Monitored for software and OS updates and assessed security patches for optimized uptime and reliability achieving 99% patching on all devices.
  • Implemented monitoring and remediation for high availability resulting in reduced to increase efficiency for manned ticket times.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Maintained and composed documentation for system wide tools.

System Administrator

Techordia
07.2012 - 08.2015
  • Provided end user support for 500+ Windows endpoints.
  • Managed and maintained Windows domain networks.
  • Configured new deployments for Sonicwall firewalls, and various switch manufacturers.
  • Managed onboarding and offboarding of employees.

Help Desk Technician

Pinnacle Funding Group
03.1998 - 05.2011
  • Provided support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

No Degree - Applied Mathematics

San Jose State University
San Jose, CA

Skills

  • Work with service desk to implement critical monitoring of system services
  • Network infrastructure administration
  • Deploy and document new tools to improve scalability and efficiency
  • Tools experience but not limited to NinjaRMM, AutoTask, IT Glue, Huntress, and Acronis Cyber Protect

Software

NinjaOne RMM

AutoTask PSA

Huntress

Addigy

Acronis Cyber Protect

Timeline

System Engineer

Diavuno
08.2015 - Current

System Administrator

Techordia
07.2012 - 08.2015

Help Desk Technician

Pinnacle Funding Group
03.1998 - 05.2011

No Degree - Applied Mathematics

San Jose State University

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Michael Pacifico