Michael Palazzo

• On site customer support.
• Service and repair wire EDM, sinker EDM, and EDM hole poppers.
• Diagnose electrical and mechanical components of the machine.
• Replace ballscrews and laser calibrate equipment.

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· Developed a process to rebuild C02 and fiber optic lasers for profit. Stripped machines to bare casting, painted, and made them appear like new. Then went through all electronics and mechanical aspects of the machine to make sure the new customer received a quality product..

· Rebuilt wire EDM and sinker EDM

· Load and unload machinery from truck. Forklift experience up to 12,000 pounds.

· In charge of all tire technicians which includes training and scheduling.

· Other responsibilities were inventory, building maintenance, and store cleanliness.

· Customer service was an important part of the role. This included phone sales and in person sales.

· Settling customer disputes and making sure everyone who walked through the door was happy when they left.

· Rebuilt exterior components on EDM machinery

· Assisted with restoration, cleaning, painting

· Some Forklift operation