Michael Palazzolo
Grand Rapids
Summary
Experienced Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
TEKsystems
03.2015 - Current
- I am responsible for building client relationships, understanding the IT market and consulting with technical candidates and our local partners to achieve their goals. I specialize in providing IT solutions through a managed, co-managed or staff augmentation model with both onshore and offshore capabilities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Built relationships with customers and community to promote long term business growth.
- Mentored junior account management professionals to develop skills and increase company revenue.
Broker
@properties
01.2013 - 02.2015
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
Education
Business
Western Michigan University
Kalamazoo, MISkills
- Account Management
- IT Enterprise Solutions
- Salesforce
- C Level Relationships
- Talent management
- Vendor Management
Timeline
Senior Account Manager
TEKsystems
03.2015 - Current
Broker
@properties
01.2013 - 02.2015
Business
Western Michigan University