Mike Panaro

• Coordinated holistic student support for over 1200 veteran and military connected students, including certification of education benefits, referrals to academic advising, and deconfliction with financial aid

• Coordinated several information system development projects with campus partners to identify efficiencies and improve VA certification processes

• Contributed to the successful completion of two federal VA compliance surveys (audits), collecting and organizing over 730 files and 39,000 pages of documents

• Planned, developed, and implemented new processes, in coordination with campus partners, to account for changes in legislation to the National Guard Tuition Grant Program

• Managed university's Active Duty program; coordinated with academic departments, financial aid, and the Office of the Registrar to ensure students being called to active military service were treated in accordance with university policy and state and federal law

• Reconciled 1,418 VA tuition payments with the university's Bursar's Office, totaling over $6.992 million

• Managed 4,031 distinct cases in our CRM, contributing to the success of veteran and military connected students
• Submitted 3,428 distinct enrollment certification actions in VA Enrollment Manager, ensuring student access to earned education benefits
• Managed repayment of 66 tuition debts, totaling over $99K, to the VA

• Submitted 2350 distinct enrollment certification actions in VA systems of record
• Reconciled 659 tuition payments, totaling over $3.425 million, with Bursar's Office
• Managed repayment of 67 tuition debts, totaling over $86K, to the VA
• Approved and coordinated remission of over $4.89 million in tuition for WI GI Bill
• Moderated a panel of state legislators at WACRAO Veterans' Conference
• Presented at the Advising & Career Services Conference
• Taught CP125; assisted 19 first semester students in adjusting to campus life

• Ensured treaty activities were conducted in accordance with federal and international law and established policies
• Coordinated air and ground transportation, lodging, food, and embassy/consular communication for delegations of ten diplomats on fourteen occasions per year
• Managed diplomatic passport and visa program for 25 people, ensuring all applications and renewals were processed in a timely manner
• Coordinated visa program for a pool of 11 interpreters to support multinational symposia and exercises
• Forecasted and managed a travel budget of $85K to support employee readiness and education

• Designed international cooperation programs with five partner nations under strict national policy guidelines; developed training and operational capability
• Assisted in the planning and conduct of large international academic symposia in coordination with US Army Central, the Near East South Asia Center for Strategic Studies, and the Ministries of Defense for the five Central Asian republics
• Coordinated with key stakeholders at the US Embassy and foreign ministry level to ensure programs were relevant and useful
• Managed a budget of $1.2 million to select appropriate methodology and delivery methods to provide instruction to international officials
• Recruited instructors for approximately 30 international events per year; coordinated and managed all travel and logistical support
• Gathered data on significant political, military, economic, and social events in five partner nations, conducted analysis, and developed response options in accordance with US policy