Meticulous and enthusiastic manager with 10+ years of experience planning, leading, and coordinating organizational functions. Experienced with administering veteran/military education benefits programs and ensuring regulatory compliance. Proven individual who can achieve excellent success on multiple projects with varying timelines in challenging environments.
• Coordinated holistic student support for over 1200 veteran and military connected students, including certification of education benefits, referrals to academic advising, and deconfliction with financial aid
• Coordinated several information system development projects with campus partners to identify efficiencies and improve VA certification processes
• Contributed to the successful completion of two federal VA compliance surveys (audits), collecting and organizing over 730 files and 39,000 pages of documents
• Planned, developed, and implemented new processes, in coordination with campus partners, to account for changes in legislation to the National Guard Tuition Grant Program
• Managed university's Active Duty program; coordinated with academic departments, financial aid, and the Office of the Registrar to ensure students being called to active military service were treated in accordance with university policy and state and federal law
• Reconciled 1,418 VA tuition payments with the university's Bursar's Office, totaling over $6.992 million
• Managed 4,031 distinct cases in our CRM, contributing to the success of veteran and military connected students
• Submitted 3,428 distinct enrollment certification actions in VA Enrollment Manager, ensuring student access to earned education benefits
• Managed repayment of 66 tuition debts, totaling over $99K, to the VA
• Submitted 2350 distinct enrollment certification actions in VA systems of record
• Reconciled 659 tuition payments, totaling over $3.425 million, with Bursar's Office
• Managed repayment of 67 tuition debts, totaling over $86K, to the VA
• Approved and coordinated remission of over $4.89 million in tuition for WI GI Bill
• Moderated a panel of state legislators at WACRAO Veterans' Conference
• Presented at the Advising & Career Services Conference
• Taught CP125; assisted 19 first semester students in adjusting to campus life