Michael Paonessa
Cromwell,CT
Summary
Detail-oriented professional with a strong background in sales and customer service. Known for dependability and a commitment to enhancing team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Branch Manager
Plimpton & Hills
Farmington, CT
02.2025 - Current
- Manage daily branch operations, ensuring seamless workflow.
- Supervise staff to maintain high levels of customer service.
- Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Process sales transactions accurately and efficiently to ensure customer satisfaction.
Inside Sales Representative
Plimpton & Hills
Meriden, Connecticut
11.2022 - 01.2025
- Assisted customers in placing orders and resolving inquiries promptly.
- Provided customers with product information, pricing and availability.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Managed multiple sales projects simultaneously and met deadlines.
- Executed daily tasks with precision to maintain operational standards.
Counter Salesperson
Plimpton & Hills
Farmington, CT
01.2017 - 11.2022
- Answered customer inquiries regarding prices, availability, and product features.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted in implementing new inventory control strategies for operational efficiency.
Warehouse Lead
Plimpton & Hills
Hartford, Connecticut
01.2013 - 12.2016
- Supervised daily warehouse operations, enhancing workflow efficiency across all activities.
- Managed inventory levels, coordinating stock replenishment to maintain optimal stock availability.
- Implemented process improvements that increased overall operational efficiency.
- Staged and sorted products, improving loading process efficiency.
- Facilitated quick and accurate order picking for timely delivery or pick up.
Education
Bachelor of Arts -
The University of Tampa
Tampa, FL12-2012
Skills
- Sales management
- Customer relationship management
- Inventory control
- Team leadership
- Dependability
- Customer service
Timeline
Branch Manager
Plimpton & Hills
02.2025 - Current
Inside Sales Representative
Plimpton & Hills
11.2022 - 01.2025
Counter Salesperson
Plimpton & Hills
01.2017 - 11.2022
Warehouse Lead
Plimpton & Hills
01.2013 - 12.2016
Bachelor of Arts -
The University of Tampa