MICHAEL PARKER
Houston,TX
Summary
As a seasoned customer service professional with extensive experience and a two-time recipient of Home Depot's prestigious Homer Award for outstanding customer satisfaction, I am eager to leverage my skills, determination, and strong work ethic to contribute to the overall success of your company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Evidence Technician
Houston Police Department
Houston
02.2018 - Current
- Responsible for the management of numerous evidence articles and preservation of chain of custody.
- Assist various agencies with the transfer of evidence to ensure that necessary transactions and documentation are processed according to policy.
- Extensive experience with the Evidence Management System, which is used to track over a million pieces of evidence.
- Promptly triage incoming calls and tend to inquiries originating from police officers, attorneys, and crime scene technicians.
- The careful handling of evidence requires attention to detail, given that each item holds a unique digital identifier.
- Performed evidence collection and documentation according to departmental protocol.
- Created detailed reports of evidence processing activities.
- Maintained accurate records of collected evidence in accordance with legal requirements.
- Assisted in the loading and unloading of evidence from trucks and containers using a forklift.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials and evidence between storage areas, loading docks, and delivery vehicles as needed.
- Stacked, loaded pallets of evidence in designated areas using proper stacking methods, according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Operated order picker truck safely and efficiently while navigating through the warehouse facility.
- Maintained cleanliness of warehouse aisles and storage areas.
- Assisted in receiving, stocking, and organizing evidence in designated areas.
Salesman/Stocker
Sherwin-Williams Paint Store
Humble
11.2015 - 10.2017
- Accepted and processed customer payments in cash, credit cards and checks to be reviewed for validity
- Acknowledged customer issues and resolved their problems in a quick and efficient manner
- Assessed client needs and proposed available options that aligned with the right service plans
- Conducted market research to learn current trends and to effectively perform sales activities.
Salesman/Stocker
The Home Depot
Houston
04.2014 - 10.2015
- Contacted existing and new customers to discover their needs and to explain the benefits of the available products
- Developed and implemented tailored service plans to meet the needs of particular clients
- Emphasized the specific product features that interest customers, showing them product limitations and capabilities
- Maintained current inventory and stocked shipments.
Education
Diploma -
MacArthur High School
Houston, TXSkills
- Microsoft Office
- Adobe Creative Suite
- Photography & Digital Editing
- Inventory Management
- Forklift
- Order Picker Lift
- Evidence collection
- Hazardous evidence handling
- Attention to Detail
- Self Motivation
- Oral communication
- Continuous Improvement
- Written Communication
- Trace evidence recovery
- Teamwork and Collaboration
- Data Management
- Research skills
- Hazardous Materials Handling
- Disinfection procedures
- Decision-Making
- Safety Procedures
- Time Management
- Goal Setting
- Analytical Thinking
- Multitasking
- Professional Demeanor
- Problem-Solving
- Organizational Skills
- Active Listening
- Adaptability
- Reliability
- Critical Thinking
Certification
- Forklift Operator
- Order Picker Operator
- Customer Service
Accomplishments
- 2 Homer Awards and a Certificate for Customer Service Awards
- Employee of the Month
- Positive Customer Review Slips
References
References available upon request.
Timeline
Evidence Technician
Houston Police Department
02.2018 - Current
Salesman/Stocker
Sherwin-Williams Paint Store
11.2015 - 10.2017
Salesman/Stocker
The Home Depot
04.2014 - 10.2015
- Forklift Operator
- Order Picker Operator
- Customer Service
Diploma -
MacArthur High School
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