Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nanci Stone

Mount Vernon

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience

Work History

Evidence Technician

Skagit County Sheriff
Mount Vernon
01.2020 - Current
  • Records data entry, applicants backgrounds, evidence intake, responsible for managing physical and digital evidence related to criminal and non-criminal investigations. Duties include documenting, collecting, preserving, and transporting evidence from crime scenes or other locations, ensuring its integrity and proper handling according to established protocols. Prepared evidence for analysis and court presentation, maintaining accurate records of the chain of custody, and testifying in court.

Cashier

ACE Hardware
06.2019 - 01.2020
  • Cashier Customer Service Part-time fill in work for organization. Greeted customers, assisted customers in finding products, ran the front cashier.

Supervisor/Trainer

North Las Vegas Parks and Recreation
North Las Vegas
09.2016 - 12.2017
  • Scheduled part-time employees to ensure accurate shift coverage, administered part-time payroll, and conducted training on front desk procedures. Worked alongside the Parks and Recreation Department’s supervisor on community events.
  • Utilized an innovative training methodology, driving the completion rate to 100% for employees.

Sr. Crime Scene Investigator

North Las Vegas Police Department
North Las Vegas
04.2005 - 01.2015
  • Advanced through numerous roles within the police department, resulting in a final promotion to Senior Crime Scene Investigator. Executed numerous functions including report writing, scene investigation, evidence collection, evidence packaging and testing, fingerprint comparison, community involvement, and providing education for aspiring police and corrections officers in the academy.
  • Demonstrated passion and clear dedication as Senior CSI.
  • Completed all cases from beginning to closure and provided support as the State’s witness in course cases.

Community Service Officer and Field Trainer

North Las Vegas Police Department
North Las Vegas
02.2001 - 04.2005
  • Attended the police academy and provide patrol support by controlling traffic. Generated detailed reports and wrote parking and property violations.
  • Rendered expertise for three years as a field training officer.
  • Provided information to citizens on local laws and regulations, as well as community resources available.
  • Assisted with traffic control during special events, such as parades or sporting events.
  • Issued citations for violations of local ordinances and state laws.
  • Maintained logs of all activities performed while on duty.

Inmate Records Specialist/Supervisor in the Jail

North Las Vegas Justice Center
North Las Vegas
02.1998 - 02.2001
  • Admitted inmates, drove inventory management functions, and coached, mentored and supervised a 6-member team. Liaised with the court for 1st appearances, input court fines/time, and checked and cleared warrants.
  • Utilized leadership acumen to provide exemplary direction for operations excellence.
  • Conducted periodic audits of the existing records system to identify areas for improvement.
  • Scanned paper documents into digital formats as needed.
  • Retrieved records upon request from internal or external sources.
  • Implemented security measures to protect sensitive information from unauthorized access or disclosure.

Education

Associate of Arts - Criminal Justice

Santa Ana College
Santa Ana, CA
06-1975

Skills

  • Dynamic law enforcement professional with a career in providing executive-level support for C-Suite-ranked professional Built a career focused on investigative practices, training and development, payroll administration, and building and sustaining strong bonds with community partners Skillfully coordinated and maintained NCIC (Nevada) records for state audit Operated ACCESS computer consoles to execute inquiries and/or inquiries of relevant law enforcement data including orders, registrations, identifications, criminal records, warrants, and other documentation
  • Crime Scene Investigations
  • Data Analysis/Reporting/Documentation
  • Fingerprint (Ink-roll/Digital)
  • Training and Development/Payroll Administration
  • Executive-Level Support/Law Enforcement
  • Sensitive Data/Confidentiality/Police Records
  • Project Management/Civil Support
  • MS Office Suite (Word, PowerPoint, Excel)
  • Report writing
  • Evidence preservation
  • Effective communication
  • Team collaboration
  • Decision-making
  • Organizational skills

Languages

Korean
Limited

References

References available upon request.

Timeline

Evidence Technician

Skagit County Sheriff
01.2020 - Current

Cashier

ACE Hardware
06.2019 - 01.2020

Supervisor/Trainer

North Las Vegas Parks and Recreation
09.2016 - 12.2017

Sr. Crime Scene Investigator

North Las Vegas Police Department
04.2005 - 01.2015

Community Service Officer and Field Trainer

North Las Vegas Police Department
02.2001 - 04.2005

Inmate Records Specialist/Supervisor in the Jail

North Las Vegas Justice Center
02.1998 - 02.2001

Associate of Arts - Criminal Justice

Santa Ana College

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