Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Parker-Zwart

Lubbock

Summary

Dynamic Store Manager at T-Mobile with a proven track record in customer service and team leadership. Expert in inventory control and problem-solving, enhancing operational efficiency and fostering positive customer relations. Successfully resolved complaints, ensuring high satisfaction rates while managing a motivated team in a fast-paced environment.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

5
5
years of professional experience

Work History

Store Manager

T-Mobile
05.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Electronics Specialist

Target
03.2021 - 04.2022
  • Reduced downtime for clients by providing efficient on-site technical support.
  • Indulged in upselling endeavors to increase revenue.
  • Led regular meetings with team members to review project progress and identify areas requiring further attention or resources.
  • Established strong vendor relationships, negotiating favorable terms for parts procurement and delivery timelines.

Truck Unloader

Lowes Distribution Center
05.2020 - 03.2021
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Education

Associate of Arts - Healthcare Mangement

University of Texas Permian Basin
Odessa, TX
05-2026

Associate of Arts - Business Administration

South Plains College
Levelland, TX
12-2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Customer service management
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • Goals and performance
  • POS systems

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Store Manager

T-Mobile
05.2022 - Current

Electronics Specialist

Target
03.2021 - 04.2022

Truck Unloader

Lowes Distribution Center
05.2020 - 03.2021

Associate of Arts - Healthcare Mangement

University of Texas Permian Basin

Associate of Arts - Business Administration

South Plains College
Michael Parker-Zwart