Michael Partin
Pompano Beach,FL
Summary
Having a proven track record at Crown Equipment Corporation, has allowed me to excel in technical troubleshooting, team leadership, significantly reducing downtime through effective problem-solving, coaching and time management. My experience in diagnostics and advising, and a strong focus on minimal down time, showcases my ability to enhance team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Technical Product Support Rep.
Crown Equipment Corporation
New Bremen, OH
11.2011 - Current
Technical Product Support Rep
- Troubleshoot complicated repairs
- Prioritize complicated requests eliminating multiple communications
- Product manager communication to prevent extended down time
- Travel to assist with complex diagnostics
Shop Foreman
- Delegate work based on skill level and work load.
- Conduct TCM, PER and monthly zone meetings
- Coordinate pick up/delivery of repairs
- Shop organization
- Manage WIP
- Communicate with multiple departments on scheduling
- Conduct skill checks on DP techs
Lead Technician
- TSO's and PM audits
- Troubleshooting by phone or in person
- Prioritize team WIP to less than 10days
- Coordination of special projects
- Discuss new technical information in zone meetings
- Perform software updates on all equipment
- Assist with laptop and tablet issues
Field Service Manager
- Maintain WIP to less than 10 day
- Conduct PER's, TCM's, PM audits and TSO's
- Coordinate customer meetings
- Delegate workload based skillset
- Initiate maintain on-call schedule
Service Technician.
- Prioritize workload minimizing down time
- Communicate solutions for needed repairs
- Maintain van inventory
- Communicate with FSM and dispatch.
Mechanic
City Furniture
Tamarac FL
08.2003 - 11.2011
- Inspected, tested and repaired equipment
- Performed diagnostic and troubleshooting procedures on forklifts and delivery trucks
Education
Certificate - Applied Welding Technologies
Atlantic Technical College
Coconut Creek, FLHigh School Diploma -
Chapman High School
Inman, SC06.1998
Skills
- Approachable and encouraging
- Team oriented
- Training and coaching from experience
- Problem solving collaboration
- Focused on details commonly missed
- Time management
Timeline
Technical Product Support Rep.
Crown Equipment Corporation
11.2011 - Current
Mechanic
City Furniture
08.2003 - 11.2011
Certificate - Applied Welding Technologies
Atlantic Technical College
High School Diploma -
Chapman High School