Michael Partin

Technical Product Support Rep

• Troubleshoot complicated repairs
• Prioritize complicated requests eliminating multiple communications
• Product manager communication to prevent extended down time
• Travel to assist with complex diagnostics

Shop Foreman

• Delegate work based on skill level and work load.
• Conduct TCM, PER and monthly zone meetings
• Coordinate pick up/delivery of repairs
• Shop organization
• Manage WIP
• Communicate with multiple departments on scheduling
• Conduct skill checks on DP techs

Lead Technician

• TSO's and PM audits
• Troubleshooting by phone or in person
• Prioritize team WIP to less than 10days
• Coordination of special projects
• Discuss new technical information in zone meetings
• Perform software updates on all equipment
• Assist with laptop and tablet issues

Field Service Manager

• Maintain WIP to less than 10 day
• Conduct PER's, TCM's, PM audits and TSO's
• Coordinate customer meetings
• Delegate workload based skillset
• Initiate maintain on-call schedule

Service Technician.

• Prioritize workload minimizing down time
• Communicate solutions for needed repairs
• Maintain van inventory
• Communicate with FSM and dispatch.

• Inspected, tested and repaired equipment
• Performed diagnostic and troubleshooting procedures on forklifts and delivery trucks