Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikenson Savoix

Pompano Beach,FL

Summary

EXPERIENCED INSTALLATION TECHNICIAN: Respected customer service professional with a proven track record of excellence, interpersonal skills, technical skills and customer service skills. Extensive experience in installing high speed internet, digital phone service, and other IP related products and services to the home or business. Experience working safely in confined spaces such as attics and crawl spaces. Extensive knowledge of customer premise installation of telecommunication services. Over 15+ years of experience in installing and testing cable, phone, and internet.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Installation Technician

AT&T INC
06.2021 - Current
  • Worked with other service team members with customer activation of copper and fiber optic telecommunications installation in subscriber’s homes or business.
  • Prep and splice fiber optic cables, locate problem areas and perform other repairs as needed.
  • Perform reconnects, disconnects, and change of service
  • Installation of AT&T services including IP and RF based video, voice and internet
  • Provide demand and preventive maintenance for fiber network & FTTH.
  • Troubleshoot MDF/headend issues with 3rd party providers.
  • Handled all client service-related issues from slow internet speeds to major service outages

Service Technician

HOTWIRE COMMUNICATIONS
11.2018 - 05.2021
  • Router, Access point, Bridge and WiFi administration
  • Fiber Optic Troubleshooting with 1310, 1490 and 1500 nm wavelengths
  • Installation of CAT5/CAT6 drop wire
  • Perform reconnects, disconnects, and change of service
  • Installation of Hotwire services including IP and RF based video, voice and internet

Installation Technician

AT&T INC.
06.2008 - 05.2018
  • Worked with other service team members with customer activation of copper and fiber optic telecommunications installation in subscriber’s homes or business.
  • Handled all client service-related issues from slow internet speeds to major service outages.
  • Experience in pulling low voltage wires in subscribers homes including single family, condo and apartments.
  • Installed and tested cable, phone, and internet services.

Education

Associate of Applied Science - Network And System Administration

Broward College
Fort Lauderdale, FL
12-2026

Fiber Optics

Nashville State Community College
01.2016

Skills

  • Optical Power Meters/OTDR
  • Fiber Installation/Maintenance
  • Fusion Splicing
  • Mechanical Splicing
  • Troubleshooting MDF/Headend
  • Telecommunications
  • Low Voltage Wire Pulling
  • Problem analysis
  • Field service
  • Quality assurance
  • Network connectivity
  • Issue resolution
  • Diagnostic

Certification

  • Fiber Optics Certification
  • Fusion Splicing Certification

Timeline

Installation Technician

AT&T INC
06.2021 - Current

Service Technician

HOTWIRE COMMUNICATIONS
11.2018 - 05.2021

Installation Technician

AT&T INC.
06.2008 - 05.2018

Associate of Applied Science - Network And System Administration

Broward College

Fiber Optics

Nashville State Community College

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