Michael Pascente
Aurora,IL
Summary
Dynamic owner/operator with extensive experience in managing daily operations and optimizing workforce productivity. Skilled in financial management and client service, leading to improved customer satisfaction and business growth through strategic planning and quality control.
Overview
36
36
years of professional experience
Work History
Owner/Operator of a Cleaning Service
Squeegee Clean,Inc.
Aurora,IL
01.1999 - Current
- Developed operational procedures to enhance service efficiency and client satisfaction.
- Managed scheduling and resource allocation to optimize workforce productivity.
- Implemented quality control measures to maintain high standards of cleanliness and safety.
- Conducted market research to identify new service opportunities and competitive pricing strategies.
- Oversaw financial management, including budgeting and expense tracking for profitability improvement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Assistant Manager
Pizza Hut
Lombard, IL
07.1997 - 01.1999
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and productivity.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Pizza Cook
Pizza Hut
Lombard, IL
06.1990 - 01.1999
- Operated pizza ovens and cooking equipment to ensure quality and consistency in food preparation.
- Prepared a variety of pizzas, ensuring adherence to recipes and customer specifications.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Trained new staff on cooking techniques and operational procedures to enhance team efficiency.
- Implemented inventory management practices to ensure availability of fresh ingredients for daily operations.
- Monitored food safety protocols, reducing waste through effective portion control measures.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Unloaded delivery truck to place food items and ingredients in designated space.
- Ensured consistency in dough preparation according to company recipe standards, resulting in uniform crust texture across all pizzas served.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
Education
High School Diploma -
Glenbard East
Lombard, IL06-1992
Vocational Degree - Culinary Arts
Davea Vocational And Technical School
Addison, IL06-1992
Skills
Customer relations
Relationship building
Verbal and written communication
Client service
Operations management
Marketing
Financial management
Bidding processes
Contract management
Financial planning
Sales management
Cost reduction
Timeline
Owner/Operator of a Cleaning Service
Squeegee Clean,Inc.
01.1999 - Current
Assistant Manager
Pizza Hut
07.1997 - 01.1999
Pizza Cook
Pizza Hut
06.1990 - 01.1999
High School Diploma -
Glenbard East
Vocational Degree - Culinary Arts
Davea Vocational And Technical School