MICHAEL PATTERSON
Vine Grove,US
Summary
Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.
Overview
9
9
years of professional experience
Work History
Work Study Student
Department of Veteran Affairs
Bowling Green, KY
01.2024 - Current
- Answered phone calls professionally while addressing customer inquiries promptly.
- Assisted with the filing of documents and records in an organized manner.
- Greeted visitors warmly in a professional manner while providing assistance when needed.
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
Petty Officer
Navy
Lemoore Station, CA
02.2017 - 08.2022
- Was in charge of coordinating the integration of the company's weapons systems with those of neighboring platoons
- Had an excellent attendance record and was always on time for work
- Kept track of Team members personal and professional development and provided mentoring to help him grow and align with core Navy values
- Received training in the use of tear gas, improvised explosives, and passive ordnance
- Awarded the Overseas Service Ribbon in 2017
- Supervised team of 13 staff members
- Received Global War on Terrorism Service Medal
- Recipient of the Navy and Marine Corps Achievement Service Medal.
Package Loader
UPS Worldport
Louisville, KY
04.2016 - 01.2017
- Used handheld scanners and physical logs to keep track of item movements
- Loaded, unloaded, and sorted cargo as part of accurate and efficient [Timeframe] shipments
- Cleared jams and unblocked the conveyor system to keep the goods flowing
- Organized pallets of boxes for easy transport between the customer's location and the storage facility.
Crew Member
McDonald's
Radcliff, KY
09.2015 - 08.2016
- Ensuring that food is prepared and distributed properly
- Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Organized and restocked supplies to support operations and team productivity.
Education
High School -
Meade County High School
01.2015
Bachelor of Science - Sports Management
Western Kentucky University
Bowling Green, KYSkills
- File Organization
- Communication skills
- Team standards
- Verbal and written communication
- Performance improvement
- Time Management
- Safety Procedures
Accomplishments
- Awarded the Overseas Service Ribbon in 2017.
- Supervised team of 13 staff members.
- Received Global War on Terrorism Service Medal.
- Recipient of the Navy and Marine Corps Achievement Service Medal.
Organizations
- PGA Hope graduate
- Member of Kappa Sigma
- Member of Student Veteran Association
Timeline
Work Study Student
Department of Veteran Affairs
01.2024 - Current
Petty Officer
Navy
02.2017 - 08.2022
Package Loader
UPS Worldport
04.2016 - 01.2017
Crew Member
McDonald's
09.2015 - 08.2016
High School -
Meade County High School
Bachelor of Science - Sports Management
Western Kentucky University
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