Michael Patterson
Lake Orion,MI
Summary
Motivated Digital Marketer that brings value to a collaborative marketing role opportunity. Excellent organizational, planning and communication skills with passion for positively impacting customer bottom-lines with creative and engaging marketing copy. Trained in social media management, audience engagement and marketing campaign development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Ace Hardware
Oxford, MI
12.2023 - Current
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Used suggestive selling techniques to promote add-on sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Learned roles of other departments to provide coverage and keep store operational.
- Demonstrated product features and benefits for customers' needs.
Host/To-Go Specialist
Olgas Kitchen Inc
Auburn Hills, MI
05.2022 - 08.2022
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
Cashier
The Home Depot Inc
Lake Orion, MI
05.2021 - 08.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers..
Cashier
Wendy's
Lake Orion, MI
05.2019 - 08.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
Inventory Controller
Michigan Meats and Treats
Lake Orion, MI
06.2018 - 05.2019
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
Education
Digital Marketing Certificate of Completion - Digital Marketing
Michigan State University
Online MSU Extension06-2024
Bachelor of Arts - Marketing And Business Administration
Northwood University
Midland, MI05.2023
Skills
- Team Leadership
- Data Analysis
- Team Collaboration
- Client Engagement
- Social Media Marketing and Analysis
- Digital Content Optimization
- Time Management
Affiliations
- Graduated from Lake Orion High School Magna Cum Laude in 2019
- Soccer, Physical Fitness, Gaming
Accomplishments
- Project manager for mid-term and final projects - MSU Digital Marketing Bootcamp
- Member of the Sigma Zeta Chapter - Kappa Sigma Fraternity
- Involved in fundraising for the Kappa Sigma Fraternity - Northwood University
- Played Varsity level soccer during my Junior and Senior years of high school
- Awarded Offensive MVP - Varsity Soccer - 2018/2019
- Assisted in coaching for Special Olympics basketball and soccer 2016-2018 - Lake Orion High School
Certification
- Digital Marketing Certification - Michigan State University
Timeline
Cashier/Sales Associate
Ace Hardware
12.2023 - Current
Host/To-Go Specialist
Olgas Kitchen Inc
05.2022 - 08.2022
Cashier
The Home Depot Inc
05.2021 - 08.2021
Cashier
Wendy's
05.2019 - 08.2019
Inventory Controller
Michigan Meats and Treats
06.2018 - 05.2019
Digital Marketing Certificate of Completion - Digital Marketing
Michigan State University
Bachelor of Arts - Marketing And Business Administration
Northwood University