Michael Patterson
Richmond,VA
Summary
Dynamic sales leader with a proven track record in high-touch sales processes and exceptional customer service techniques, dedicated to driving organizational growth. A passion for product knowledge fuels the ability to deliver tailored solutions that meet the unique needs of each customer. Experience across diverse industries, including telecommunications and finance, enhances adaptability and brings a wealth of valuable skills. Committed to fostering strong client relationships and achieving outstanding results in competitive markets.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Account Manager
Myra Howard Insurance & Financial Services, Inc.
01.2024 - Current
- Managed client accounts by conducting regular follow-ups to assess ongoing needs and satisfaction.
- Collaborated with underwriting teams to streamline document requests and expedite the approval process.
- Developed tailored insurance solutions by analyzing client portfolios and recommending appropriate coverage options.
- Utilized CRM software to track client interactions, ensuring timely communication and service delivery.
Member Advocate
Peoples Advantage Federal Credit Union
01.2022 - 01.2023
- Managed member accounts by executing teller transactions and promoting credit union products through financial needs assessments and credit report evaluations. Guided members through the application process for personal loans, credit cards, and auto loans each month. Fostered strong member relationships by delivering exceptional service and educating them on financial literacy to improve their credit standing.
Mortgage Loan Officer; NMLS# 793865
Rocket Mortgage, Inc.
01.2021 - 01.2022
- Led mortgage refinance initiatives for clients in 13 states, offering tailored solutions such as lower interest rates, shorter loan terms, and cash-out equity options. Maintained high standards of professionalism while guiding clients through the refinance process, fostering a supportive environment. Collaborated with clients to establish financial objectives and secured authorization for credit assessments; evaluated credit reports to uncover opportunities for enhanced financial outcomes through competitive mortgage rates.
- Wrote 27 loans per month and verbally translated complex financial terminology into user-friendly language so each client clearly understood the personal benefits of the refinance.
- Prepared loan packages for the Underwriting team and liaised between underwriters and clients to obtain additional required documentation, write adjustments to loan terms and keep the client fully updated. Proactively sought 3 referrals from each client following conditional approval.
General Manager
One Source Trucking, LLC
01.2020 - 2021
- Directed daily operations of small family business, enhancing expertise in interstate commerce and shipping logistics. Managed booking of 20-30 freight loads for drivers, optimizing dispatch efficiency. Oversaw dispatching functions and verified accurate completion of rate confirmations for invoicing.
- Analyzed route efficiency to reduce delays and improve overall transportation timelines.
- Developed training materials for new hires, focusing on compliance and operational procedures.
- Monitored fleet maintenance schedules to ensure optimal vehicle performance and safety standards.
Mobile Expert
T-Mobile Inc. USA
01.2018 - 01.2020
- Achieved an 83% close rate by effectively navigating B2B and B2C sales techniques, resulting in successful sales for retail customers and the cultivation of business accounts. Delivered tailored product and service recommendations to meet diverse customer needs. Expanded revenue streams through successful cross-selling of mobile internet devices and accessories.
- Consistently achieved exceptional ratings based on core sales metrics: high Net Promoter Score (likelihood of customer to recommending service and Expert); high Customer Satisfaction Score (based on customer interaction model); and high monthly activation trends, which increased 5x between hire date and departure.
Sales Representative
Kingswere Furniture LLC, Ashley Furniture Homestores
2014 - 2016
- Achieved $1mm in showroom floor sales within 13 months. Assisted guests in identifying their needs and provided suitable recommendations. Explained cash versus financing options in clear terms and guided customers through post-transaction processes including delivery returns and financing details.
- Achieved $275 Sales-Per-Guest (SPG) figures, exceeding the average of $250 for new hires.
Relationship Banker
Citizens Bank
- Maintained professional relationships with accountholders and made daily outbound calls to cross-sell new financial products. Actively listened to customer financial needs and recommended available solutions. Established relationships with area business owners through YPB (Your Place Banking) meetings.
- 2x Recipient: Good Banking Award for Superior Customer Service and Sales Performance, for having demonstrated exceptional “customer first” service.
Education
Bachelor of Science - Data Science
University of Maryland Global Campus
Hyattsville, MD04-2028
Skills
- Written & Verbal Communication
- Customer Service Techniques
- Prospecting
- Upselling
- B2B & B2C Sales
- Account Management
- Consultative Selling
- Negotiating
- Relationship Building
- Tailored Solutioning
- Technical Proficiencies: QuickBooks, Pipedrive CRM, Google Workspace, Microsoft Office Suite
Certification
- Certificate of Completion: Digital Marketing, Shaw Academy
- Certificate of Completion: Customer Advocate Program, Dufresne-Spencer Group
Timeline
Account Manager
Myra Howard Insurance & Financial Services, Inc.
01.2024 - Current
Member Advocate
Peoples Advantage Federal Credit Union
01.2022 - 01.2023
Mortgage Loan Officer; NMLS# 793865
Rocket Mortgage, Inc.
01.2021 - 01.2022
General Manager
One Source Trucking, LLC
01.2020 - 2021
Mobile Expert
T-Mobile Inc. USA
01.2018 - 01.2020
Relationship Banker
Citizens Bank
Sales Representative
Kingswere Furniture LLC, Ashley Furniture Homestores
2014 - 2016
Bachelor of Science - Data Science
University of Maryland Global Campus
NMLS #793865
Licensed in VA