Michael-Paul Johnson
Dallas,TX
Summary
Dedicated leader with a proven track record in the travel and hospitality sector, specializing in strategic leadership, relationship management, and revenue growth. Skilled in guiding teams overseeing Travel Management Companies (TMCs), Consortia, and Business Travel divisions. Expertise in fostering internal and external partnerships, driving revenue through negotiation and market analysis, and ensuring customer service excellence. Proficient in strategic planning, budget management, and data-driven decision-making to achieve sustainable success in competitive environments.
Overview
15
15
years of professional experience
Work History
Regional Director of TMC, Consortia, & Business Travel
Pacific Hospitality Group
Dallas, TX
07.2021 - Current
- As the Regional Director of TMC, Consortia, & Business Travel at Pacific Hospitality Group, I lead and manage the organization's strategic endeavors within the travel and hospitality sector.
- In this pivotal role, my responsibilities encompass cultivating and nurturing crucial partnerships with Travel Management Companies and Consortia, ultimately resulting in the expansion of our market footprint.
- I consistently deliver outstanding outcomes, with a primary focus on revenue maximization, the introduction of innovative business travel solutions, and ensuring unparalleled client satisfaction.
- Leveraging my profound understanding of the Pacific hospitality landscape, my commitment is to firmly establish Pacific Hospitality Group as the preeminent regional authority in the industry.
Dual Director of Sales and Marketing
Sonesta Hotels
04.2021 - 07.2021
- During my tenure as the Dual Director of Sales and Marketing at Sonesta Hotels, I spearheaded the strategic direction of the Sales and Marketing departments, driving revenue growth and elevating the brand's presence in the competitive hospitality industry.
- This role required me to oversee sales and marketing strategies, manage a dedicated team of professionals, and ensure alignment with corporate objectives.
Regional Director of Business Travel Sales
Fillmore Hospitality – Cambria Brand Hotels/Choice Hotels
01.2017 - 04.2021
- As a seasoned Seller in the Hospitality Industry focusing on Business Travel, I brought a wealth of expertise to the industry
- During my tenure, I supported Business Travel efforts with all owned and managed Fillmore Hospitality Cambria branded hotels in Texas
- I consistently demonstrated a proven track record of maximizing revenue streams
- I successfully developed and implemented strategies that drove revenue growth and improved profit margins
- Proficiency in data analysis, pricing optimization, and demand forecasting enabled me to make well-informed decisions and adapt strategies to dynamic market conditions
- I excelled in nurturing and expanding client relationships, collaborating cross-functionally, and consistently exceeded sales targets
- My dedication to innovation and a customer-centric approach ensured that I was a valuable asset in achieving both short-term financial goals and long-term business sustainability within the hospitality sector.
Global Account Manager
Hilton Worldwide – Global Sales
01.2014 - 01.2017
- As a Global Account Manager at Hilton Worldwide, I played a pivotal role in driving revenue growth and expanding the global presence of the company through effective sales strategies
- I was responsible for developing and maintaining strong relationships with key clients, identifying new business opportunities, and overseeing a dedicated sales team
- My efforts contributed to the continued success and reputation of Hilton Worldwide as a leader in the hospitality industry
- I developed and implemented comprehensive sales strategies to achieve global sales goals and targets
- I collaborated with cross-functional teams to align sales efforts with overall business objectives
- I cultivated and maintained strong relationships with key clients, both corporate and individual, ensuring that their needs and expectations were consistently met or exceeded
- I led and motivated a global sales team, providing guidance, training, and coaching to ensure they met or exceeded their sales targets and objectives.
Revenue Manager
Hilton Worldwide – Revenue Management
10.2012 - 01.2014
- As a Revenue Manager at Hilton Worldwide, I was entrusted with the critical responsibility of optimizing revenue and maximizing profitability across various Hilton properties
- My role involved the strategic management of pricing, inventory, and distribution channels to ensure that Hilton properties consistently achieved their financial objectives and maintained their competitive edge in the hospitality industry
- I formulated and executed revenue management strategies tailored to each property, aligning them with Hilton's overarching business objectives.
Manager of Corporate Escalations
Hilton Reservations And Customer Care
Carrollton , Texas
07.2010 - 10.2012
- Managed a specialized team responsible for handling corporate escalations, including those escalated to the CEO of Hilton Worldwide, Chris Nassetta, and other C-level executives.
- Oversaw the resolution of escalated issues and complaints from corporate clients, VIP guests, and high-profile stakeholders, ensuring timely and satisfactory resolution to maintain Hilton's reputation for exceptional customer service.
- Acted as the primary point of contact for C-level escalations, collaborating with executive leadership and cross-functional teams to address complex issues and implement strategic solutions.
- Developed and implemented escalation management processes and protocols to streamline operations and ensure consistent handling of escalated cases in accordance with company policies and procedures.
- Provided leadership, guidance, and support to team members, fostering a culture of accountability, professionalism, and excellence in customer service delivery.
- Conducted regular performance evaluations and provided coaching and feedback to team members to drive continuous improvement and professional development.
- Established strong relationships with key stakeholders, including corporate clients, VIP guests, and internal departments, to facilitate effective communication and resolution of escalated issues.
- Analyzed trends and patterns in escalations to identify root causes and proactively address systemic issues, contributing to overall customer satisfaction and loyalty.
Development Coach
Hilton Reservations And Customer Care
Carrollton, TX
05.2009 - 07.2010
- Designed and delivered comprehensive training programs to enhance employee skills and knowledge, resulting in improved performance and increased productivity across multiple departments.
- Conducted performance management sessions, including goal-setting, progress tracking, and feedback sessions, to drive continuous improvement and foster a culture of accountability.
- Guided employees in identifying career goals and developed personalized development plans to support their professional growth within the organization.
- Provided individualized coaching and mentoring to employees at all levels, fostering a supportive and collaborative work environment conducive to learning and development.
- Facilitated leadership development initiatives, equipping emerging leaders with the skills and competencies necessary to drive team success and achieve organizational objectives.
- Played a key role in change management initiatives, assisting employees in adapting to organizational changes and ensuring successful implementation of new processes and procedures.
- Implemented employee engagement strategies resulting in increased motivation and job satisfaction, leading to higher retention rates and improved overall morale.
- Identified high-potential employees and developed talent management strategies to nurture and retain top talent within the organization, contributing to long-term organizational success.
Education
Associate degree - Hospitality Management with Concentration in Culinary Arts -
Southwest Tennessee College
01.2008
Bachelor degree - Business Finance -
Jackson State University
01.2006
Skills
- Leadership
- Strategic Planning
- Business Development
- Relationship Management
- Sales Acumen
- Negotiation
- Revenue Growth
- Market Analysis
- Contract Management
- Team Leadership
- Client Acquisition
- Market Penetration
- Travel Industry Expertise
- Partnership Building
- Corporate Travel Solutions
- Budget Management
- Data Analysis
- Competitive Analysis
- Risk Management
- Stakeholder Engagement
- Cross-Functional Collaboration
- Customer Service Excellence
References
References provided upon inquiry.
Timeline
Regional Director of TMC, Consortia, & Business Travel
Pacific Hospitality Group
07.2021 - Current
Dual Director of Sales and Marketing
Sonesta Hotels
04.2021 - 07.2021
Regional Director of Business Travel Sales
Fillmore Hospitality – Cambria Brand Hotels/Choice Hotels
01.2017 - 04.2021
Global Account Manager
Hilton Worldwide – Global Sales
01.2014 - 01.2017
Revenue Manager
Hilton Worldwide – Revenue Management
10.2012 - 01.2014
Manager of Corporate Escalations
Hilton Reservations And Customer Care
07.2010 - 10.2012
Development Coach
Hilton Reservations And Customer Care
05.2009 - 07.2010
Associate degree - Hospitality Management with Concentration in Culinary Arts -
Southwest Tennessee College
Bachelor degree - Business Finance -
Jackson State University
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