Michael Paul Malone
Atlanta
Summary
Dynamic and results-oriented leader with experience in guiding teams to exceed performance expectations and achieve exceptional outcomes. Known for adaptability and strategic thinking, with the ability to make swift decisions that propel team success. Passionate about cultivating strong relationships and relentlessly pursuing ambitious goals to drive organizational growth. Committed to fostering a collaborative environment that inspires innovation and excellence.
Overview
3
3
years of professional experience
Work History
Senior Director of Operations
Chick-fil-A Halcyon
11.2025 - Current
- Guided over 150 team members in achieving organizational goals while enhancing development opportunities for self and others
- Concentrated on leader development, inventory oversight, and financial performance for business
- Collaborate with emerging leaders to formulate strategies enhancing operational and financial success for business
- Conducting weekly meetings with senior directors to analyze performance metrics and formulate action plans
Senior Director of Operations
Chick-fil-A Windward Parkway
11.2023 - 11.2025
- Collaborating across all day parts to enhance operational strategies and uphold operational standards
- Facilitating weekly meetings with senior leaders to strategize next steps in business and personal development
- Coordinated with marketing team to steer promotional campaigns tailored to specific business needs
- Developed and sustained inventory management systems enhancing efficiency and accuracy, resulting in profit opportunity improvement from 3.16% to 0.50%
- Established culture that drives continuous improvement while maintaining a fun competitive environment.
Back of House Director
Chick-fil-A Windward Parkway
07.2023 - 11.2023
- Supervised kitchen operations guaranteeing fulfillment of operational and food safety standards.
- Nurtured trainers and shift leaders to direct daily operations and facilitate integration of new team members
- Facilitated meetings with leaders from other restaurants to demonstrate systems and expertise.
- Enhance customer experience focus by sharing weekly updates and challenges with team while delivering daily coaching and attaining goals such as ranking in top 20% of all Chick-fil-A locations in customer experience
Education
Bachelor of Science - Business Administration, Finance
Auburn University
Auburn, AL05-2023
Skills
Skills
- Decision Making, Critical Thinking, Developing Relationships, Strategic Planning, Business Management, Team Leadership
Interests
- Golf, Hiking, Lego, Music
Timeline
Senior Director of Operations
Chick-fil-A Halcyon
11.2025 - Current
Senior Director of Operations
Chick-fil-A Windward Parkway
11.2023 - 11.2025
Back of House Director
Chick-fil-A Windward Parkway
07.2023 - 11.2023
Bachelor of Science - Business Administration, Finance
Auburn University