Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Payne

Las Vegas,NV

Summary

Talented Professional bringing skills in order management, menu knowledge and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements, and a fanatic for customer experience.

Overview

12
12
years of professional experience

Work History

Lead Server

Martorano's Prime at Rivers Casino
Philadelphia, PA
08.2023 - 01.2024
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Developed skills in team service and French service.
  • Effectively communicated with my back server and kitchen to provide exceptional guest experience.

Server and Training Lead

Proof
04.2016 - 01.2019
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Server and Support Staff

Phillips Seafood
05.2012 - 04.2016
  • Increased sales significantly by upselling higher-end products to customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Top performer in regular in house sales competitions.

Education

Introductory Sommelier Certification - Food And Beverage

Court of Master Sommeliers
07.2018

No Degree - Psychology

University of Maryland - College Park
College Park, MD

Skills

  • Menu Presentation
  • Sales Techniques
  • Wine Service
  • Food and Beverage Pairings
  • Suggestive Selling
  • High-Volume Dining

References

References available upon request.

Timeline

Lead Server

Martorano's Prime at Rivers Casino
08.2023 - 01.2024

Server and Training Lead

Proof
04.2016 - 01.2019

Server and Support Staff

Phillips Seafood
05.2012 - 04.2016

Introductory Sommelier Certification - Food And Beverage

Court of Master Sommeliers

No Degree - Psychology

University of Maryland - College Park

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Michael Payne