Diligent Banquet Captain ready leverage with over 20 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Hi, I’m
Trina Jefferson
Banquet Captain
Mansfield,TX
Summary
Overview
24
years of professional experience
Work History
El Primos RestaurantMansfield, TX
Lead Server
02.2020 - Current
Job overview
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner
- Developed and implemented standard operating procedures for the restaurant's dining room operations
- Ensured all food orders were accurate and delivered promptly to customers tables
- Monitored inventory levels of food items and alerted management when supplies were running low
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards
- Performed cashier duties such as taking payments from customers and making change accurately
- Enforced health regulations concerning food handling, storage, sanitation practices
- Set up banquet functions according to instructions provided by banquet captain or manager
- Managed opening and closing duties to facilitate restaurant operations
- Worked with management to coordinate special functions and events
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Interacted and engaged with patrons to promote friendly environment
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Verified legal drinking age before serving beer, wine and liquor to comply with state law
- Trained new employees to perform duties
- Presented menus and answered questions regarding items.
Walnut Creek Country ClubMansfield, TX
Banquet Manager
01.2018 - 06.2019
Job overview
- Organized, scheduled and supervised staff for banquets
- Coordinated and monitored banquet operations to ensure quality service standards were met
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality
- Maintained a safe working environment by adhering to all health and safety regulations
- Planned menus in consultation with chefs and caterers to meet the needs of clients
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction
- Implemented procedures for ordering supplies, equipment, and food items as needed for events
- Ensured proper set up and tear down of banquet areas prior to and after functions
- Established guidelines and procedures for operating the banquet department efficiently
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events
- Resolved complaints from guests regarding services or facilities provided at banquets
- Assisted in developing marketing plans for special events or promotions related to banquets
- Performed site visits prior to an event in order to assess any potential issues that may arise during the event
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets
- Reviewed banquet event orders to determine room layouts and schedule staff
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions
- Interacted with kitchen staff to plan food and beverage logistics
- Organized and laid out buffet equipment, food displays and other items
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order
- Ordered necessary items to meet customer needs and specifications
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Built and maintained productive relationships with employees.
Rochester Riverside Convention CenterRochester, NY
Banquet Captain
09.1999 - 04.2017
Job overview
- Assisted in setting up banquet tables, chairs, and linens for events
- Organized banquet staff to ensure efficient service of guests
- Coordinated with food and beverage team on menu selections and serving times
- Supervised the set-up of buffets, ensuring quality presentation of all dishes
- Ensured adherence to health codes and regulations during food preparation and service
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations
- Monitored guest satisfaction levels throughout event duration
- Resolved customer complaints promptly while maintaining a professional demeanor
- Inspected banquet areas before each event to ensure they met standards of cleanliness
- Followed safety procedures when handling hazardous materials such as cleaning chemicals
- Developed strong relationships with vendors to ensure prompt delivery of supplies
- Trained new employees on proper sanitation practices, customer service etiquette
- Ensured compliance with alcohol policies by monitoring consumption at events
- Responded quickly to any unexpected changes or issues that arose during an event
- Analyzed past performance data in order to identify potential improvement opportunities
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Supervised food preparation, delivery and quality to ensure satisfaction
- Organized and laid out buffet equipment, food displays and other items
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order
- Mentored and coached team of banquet setters and other event personnel
- Ordered necessary items to meet customer needs and specifications
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Education
Monroe Community College
Associate of Arts from Food Service Administration
May 2017
University Overview
Skills
- Liquor, Wine, and Food Service
- Conflict Management
- Teamwork and Collaboration
- Server Monitoring
- Table Setting Arrangements
- Problem-Solving
- Upselling Techniques
- Food Inspection
- Flexible Schedule
- Station Preparation
- Team Leadership
- Wine Pairings
- Order Taking and Processing
- Buffet Setup and Takedown
- Menu Memorization
- High-Volume Dining
- Menu Knowledge
- Employee Training and Development
- Food Station Setup
- Relationship Management
- Dining Customer Service
- Full Service Dining
- Banquet Coordination
- Resourceful and Reliable
- Customer Service
- Critical Thinking
- Compliance Training
- Menu Presentation
- Responsible and Trustworthy
- Attention to Detail
- Effective Customer Upselling
- Relationship Building
- Safe Food Handling
- Organization and Efficiency
- Menu Recommendations
- Regulatory Compliance
- Event Setup
- Order Accuracy
Timeline
Lead Server
El Primos Restaurant
02.2020 - Current
Banquet Manager
Walnut Creek Country Club
01.2018 - 06.2019
Banquet Captain
Rochester Riverside Convention Center
09.1999 - 04.2017
Monroe Community College
Associate of Arts from Food Service Administration