MICHAEL PEÑA
Pecos,TX
Summary
Experienced in problem-solving, quick to learn, and possesses excellent communication skills. Prepared to contribute to team success and achieve positive results. Highly interested in cryptocurrency and crypto mining. Eager to take on new challenges and ready find the right career for me.
Overview
6
6
years of professional experience
Work History
Crew Member Trainer
Wingstop
Pecos, TX
05.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Maintained current knowledge of all team position requirements.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Non-Commissioned Security Officer
Securitas Security Svc USA
Lubbock, TX
11.2022 - 03.2023
- Conducted regular patrols of key areas to spot and control security concerns
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reported suspicious activity and person to law enforcement
- Checked and verified photo identification prior to granting facility access
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
- Responded quickly to emergency situations to assess and deflect issues.
Cashier/ Gas Station Attendant
Uncle's Convenience Store
Pecos, TX
04.2022 - 10.2022
- Tallied cash drawer at beginning and end of each shift
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Checked personal identifications during alcohol and tobacco sales
- Handled cash with high accuracy and took care to check bills for fraud
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds, and resolving transaction issues
- Responded promptly to requests for assistance, spills, and customer inquiries
- Stocked, tagged, and displayed merchandise as required
- Maintained current knowledge of store promotions and highlighted sales to customers.
Kitchen Manager
Sonic America's Drive-In
Pecos, TX
08.2018 - 02.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Motivated staff to perform at peak efficiency and quality
- Maximized quality assurance by completing frequent line checks
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement
- Developed kitchen staff through training, disciplinary action, and performance reviews
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Implemented and maintained food safety standards to establish safe handling and preparation of food
- Checked and tested foods to verify temperature
- Verified prepared food met standards for quality and quantity before serving to customers
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory
- Conducted hourly checks of line freezers to verify proper food storage, container labeling, and surface cleaning
- Inspected equipment and machinery for proper working condition and cleaned and repaired as needed.
Education
GED -
Odessa College
Odessa, TX05.2019
Skills
Surveillance
Legible report writing
Dispatch
Document preparation
Attention to Detail
Active Listening
Critical Thinking
General experience/background operating computer hardware
Highly motivated and goal-oriented
Occupationallicensescertificatesandtraining
Food Protection Manager, ServSafe, 09/2019
Non-Commissioned Security Officer, TX DPS/PO BOX 4087, 11/2022
Hobbies
- Video Games
- Recording, mixing and mastering music using a DAW.
- Playing guitar
- Going to concerts
Timeline
Crew Member Trainer
Wingstop
05.2023 - Current
Non-Commissioned Security Officer
Securitas Security Svc USA
11.2022 - 03.2023
Cashier/ Gas Station Attendant
Uncle's Convenience Store
04.2022 - 10.2022
Kitchen Manager
Sonic America's Drive-In
08.2018 - 02.2020
GED -
Odessa College