Michael Pemberton

• Provided sales tools and processes to front line employees to help them succeed in their respective roles.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Enhanced productivity by assisting with project coordination and providing ongoing support.

• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
• Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

• Improved employee performance by designing and implementing effective training programs.
• Developed customized training materials for specific brand, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

• Assisted employees working in the field with any technical issues they had within our delivery platform.
• Worked extensively on reporting within the Encompass System to better understand the needs of the company.
• Worked as a routing technician through Encompass, building and maintaining efficient route sets.
• Assisted in accounting processes for collection and oversight.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Unraveled

Z: The Beginning of Everything

• Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
• Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.