Summary
Overview
Work History
Education
Skills
Timeline
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Michael Pepper

Madison,WI

Summary

Resourceful Engineer with over nine years of network management Windows workload managemet.. Impeccable track record improving network and security operations, specializing in out-of-the-box and creative solutions. Well versed and diverse skillset, with a security first mindset.

Overview

11
11
years of professional experience

Work History

Lead Infrastructure Engineer

Radancy
Milwaukee, WI
11.2021 - Current
  • Migrated all authentication from On-Premise ADFS to Azure SSO to leverage their high availability and single pane of glass for all authentication.
  • Expanded the capacity and upgraded our VxRail HCI Cluster.
  • Deployed Azure Virtual Desktop to support contractor workloads and access to financial systems.
  • Designed data center architecture with N+1 redundancy and separating East/West and North/South traffic.
  • Deployed Azure ExpressRoute public and private, allowing bandwidth and low latency direct to Azure.

Network & Voice Engineer

Radancy
Milwaukee, WI
04.2018 - 10.2021
  • Deployed Palo Alto GlobalProtect with multiple Geo-Redundant Gateways with the capacity to allow the company to transition to Work from Home due to Covid-19.
  • Deployed a four node HCI cluster of Dell VxRail Servers ultilizing VmWare VSAN and fully redundant Dell Networking.
  • Replaced Cisco ASA Firewalls with Palo Alto Next Generation Firewalls in our datacenters, integrating IPS/IDS, Anti-Malware and Anti-Spyware thus greatly increasing our security posture.
  • Deployed and configured multiple Azure Regions with Palo Alto Firewalls to support our global workloads.
  • Deployed Highly Available Load Balancers using HAProxy to ensure our workloads are protected from single point of failure.
  • Deployed Linux based Open Source Management tools, such as phpIPAM and Snipe-IT, to simplify IP Management and Inventory.
  • Configured Ribbon Session Border Controllers for Microsoft Teams Direct Routing, allowing us to leverage our existing carriers to provide phone service to Teams Clients.

IT Engineer

Radancy
Milwaukee, WI
08.2015 - 03.2018
  • Saved $40,000 in annual renewal costs by consolidating all legacy PBX Systems/PRIs into a highly available central telephony platform utilizing Geo-Redundant Session Border Controllers.
  • Replaced all office routers/MPLS connections with Meraki UTMs and full mesh VPN.
  • Overhauled office WiFi by replacing existing access points with Meraki Access Points, standardizing SIDs and deploying 802.1X.
  • Created a custom web application for users to submit onboard and offboard requests, as well as simplify held desk related tasks such as welcome letter generation and equipment tracking.
  • Automated offboarding process by utilizing Powershell to facilitate Office 365 and Active Directory tasks, such as removing a user from distribution groups and revoking licenses.
  • Configured and deployed BMC Track-It for helpdesk ticketing and inventory, utilizing business rules for automatic ticket routing and generation.

IT Specialist

Marcus Hotels & Resorts
Milwaukee, WI
03.2014 - 08.2015
  • Created custom application utilizing PHP and Python to turn Raspberry Pis into digital signage players.
  • Deployed hardened Igel Thin Clients utilizing Microsoft RemoteApp to replace our point of sale terminals.
  • Managed Ruckus Wireless consisting of over 250 Access Points.

Education

Some College / No Degree - IT - Network Specialist

Gateway Technical College
Kenosha, WI

Skills

  • Palo Alto Next Generation Firewalls
  • Palo Alto GlobalProtect
  • Meraki Firewalls/Switches/Access Points
  • Ruckus Switches/Access Points
  • Cisco Routers and Switches
  • Cisco ASA Firewalls
  • LAN/WAN, TCP/IP, DNS, DHCP, OSPF, SIP
  • VPNs
  • Load Balancing
  • Linux Servers
  • Active Directory
  • Office 365 Implementation/Administration
  • Microsoft Azure Active Directory
  • Microsoft Azure Networking
  • Microsoft Azure Compute
  • Microsoft Azure MFA
  • Microsoft Azure SAML/SSO
  • Windows Server (2003-2025)
  • Powershell/PHP
  • Asterisk
  • Ribbon Session Border Controllers
  • Solarwinds Orion/WhatsUp Gold/PRTG/TIG
  • Jira Cloud/BMC Track-It/Snipe-IT/Netbox

Timeline

Lead Infrastructure Engineer

Radancy
11.2021 - Current

Network & Voice Engineer

Radancy
04.2018 - 10.2021

IT Engineer

Radancy
08.2015 - 03.2018

IT Specialist

Marcus Hotels & Resorts
03.2014 - 08.2015

Some College / No Degree - IT - Network Specialist

Gateway Technical College

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Michael Pepper