Michael Perez-Hoyos
Hialeah,FL
Summary
Accomplished Lead Supervisor at The UPS Store, adept in schedule development and exceptional customer service, demonstrating adaptability and quality control. Excelled in training and mentoring, enhancing team efficiency by 30%. Proven track record in conflict resolution and operational excellence, leveraging negotiation skills to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Lead Supervisor/Customer Service Representative
The UPS Store
05.2023 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel to develop new team leads for [Type] department needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Bakery Clerk
Publix
11.2022 - 05.2023
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Used utensils and equipment to portion, wrap and display bakery items.
- Measured and mixed ingredients accurately to assist in baking process.
- Inspected goods to establish accurate pricing and labeling.
Sales Associate
Walmart
06.2021 - 11.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Service and Food Champion
Taco Bell
10.2020 - 04.2021
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
High School Diploma -
City of Hialeah Educational Academy
2590 W 76th St06-2023
Skills
- Schedule development
- Priority management
- Training and mentoring
- Negotiation
- Processes and procedures
- Department organization
- Management Consultation
- Expectation setting
- Adaptability
- Quality Control
- Employee Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Lead Supervisor/Customer Service Representative
The UPS Store
05.2023 - Current
Bakery Clerk
Publix
11.2022 - 05.2023
Sales Associate
Walmart
06.2021 - 11.2022
Service and Food Champion
Taco Bell
10.2020 - 04.2021
High School Diploma -
City of Hialeah Educational Academy
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