Waineisha Stockpole
Suffolk,Virginia
Summary
Diligent and results-oriented military spouse with a strong background in personnel and operations management, customer service, and inventory control. Leveraging extensive experience as a Supervisor Customer Service Representative, coupled with roles in inventory management and order processing, to contribute effectively to an inventory-focused position. Seeking to apply proven skills in personnel supervision, office administration, and procurement to optimize inventory processes and ensure seamless operations within a dynamic organizational setting. Eager to utilize proficiency in Microsoft Office, data entry, cash handling, and bookkeeping to drive efficiency and accuracy in inventory management while fostering a collaborative team.
Overview
14
14
years of professional experience
Work History
SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE
3rdperson Appliance Repair
Stamford, CT
06.2021 - 07.2023
- Overseeing and managing a team of customer service representatives
- Handling escalated customer inquiries or complaints
- Ensuring that the team meets or exceeds customer satisfaction goals.
CUSTOMER SERVICE REPRESENTATIVE
Americable International Inc
FPO AP, Japan
02.2018 - 07.2019
- Completed contract forms, prepared change of address records, or issued service discontinuance orders using a computer
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
CUSTOMER SERVICE REPRESENTATIVE II
Comcast (Alorica)
Pensacola, FL
12.2014 - 07.2016
- Ensured appropriate changes were made to resolve customers' problems
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Troubleshooting customers equipment.
POLICE OFFICER
Jamaica Constabulary Force
Saint Catherine
02.2012 - 02.2014
- Screened applicants assessed qualifications, and suitability for the police force
- Administered tests including written exams, physical fitness tests, and background checks to evaluate candidates' abilities and fitness for the job
- Maintained detailed records of applicant information, test results, and hiring decisions.
INVENTORY CLERK
Ministry of National Security
Kingston, Jamaica
01.2010 - 01.2012
- Managed inventory of materials or supplies necessary to meet production demands
- Distributed production schedules or work orders to departments
- Arranged for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
- Record and label all items issued to government facilities.
Education
Associate of Science - Business Administration
Tidewater Community College
05.2024
Jamaica Police Academy District Constables ‘Training Program -
Department of Driver Training -
Skills
- Microsoft Office
- Data Entry
- Cash Handling
- Bookkeeping
- Stock Handling
- Staff Management
- Schedule development
- Operations Management
- Inventory Control
- Employee Motivation
- Business Administration
- Goal-Oriented
- Inventory Oversight
- Complex Problem-Solving
Timeline
SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE
3rdperson Appliance Repair
06.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Americable International Inc
02.2018 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE II
Comcast (Alorica)
12.2014 - 07.2016
POLICE OFFICER
Jamaica Constabulary Force
02.2012 - 02.2014
INVENTORY CLERK
Ministry of National Security
01.2010 - 01.2012
Associate of Science - Business Administration
Tidewater Community College