Michael perrotto
New York,NY
Summary
Dynamic Client Relationship Manager with a proven track record at Charitybuzz, excelling in relationship building and business growth strategies. Expert in client needs assessment and Salesforce, I drive client retention through strategic initiatives and proactive support, enhancing satisfaction and engagement while identifying opportunities for account expansion.
Overview
8
8
years of professional experience
Work History
Client Relationship Manager
Charitybuzz
02.2025 - Current
- Cultivated strong client relationships through regular communication and proactive support.
- Developed strategic account plans to align client objectives with service offerings.
- Led cross-functional teams to enhance client satisfaction and resolve issues efficiently.
- Analyzed market trends to identify new opportunities for account growth and expansion.
- Implemented process improvements that streamlined operations and increased client engagement.
Client Relationship Manager
Justworks
07.2023 - 02.2025
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Facilitated communication between clients and internal teams to ensure alignment on project goals.
- Analyzed client feedback to identify areas for service improvement and implement strategic solutions.
- Led cross-functional teams in the execution of client-focused initiatives, driving process enhancements.
Partnership Development Manager
Salesforce
04.2020 - 07.2023
- Cultivated strategic partnerships to enhance product offerings and drive revenue growth.
- Developed and executed partnership strategies aligned with corporate objectives and market trends.
- Coordinated cross-functional teams to ensure seamless integration of partner solutions into Salesforce ecosystem.
- Analyzed market data to identify potential partners and evaluate collaboration opportunities.
Partnership Coordinator
Classy
02.2018 - 05.2020
- Coordinated partnership outreach efforts to enhance collaboration opportunities.
- Developed and maintained relationships with key stakeholders to support organizational goals.
- Analyzed partnership performance metrics to identify areas for improvement.
- Facilitated communication between internal teams and external partners for project alignment.
Education
Bachelor of Science - Political Science And Government
Coastal Carolina University
Conway, South Carolina, SC05-2018
Skills
- Business growth strategies
- Relationship building and management
- Customer engagement
- Client needs assessment
- Salesforce
- Client retention strategies
- Business analysis
Timeline
Client Relationship Manager
Charitybuzz
02.2025 - Current
Client Relationship Manager
Justworks
07.2023 - 02.2025
Partnership Development Manager
Salesforce
04.2020 - 07.2023
Partnership Coordinator
Classy
02.2018 - 05.2020
Bachelor of Science - Political Science And Government
Coastal Carolina University