Michael Peterson
Summary
Talented Process Assistant with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
08.2021 - Current
- Collaborated with colleagues across different inbound departments to optimize workflows that led to streamlined processes within the organization as a whole.
- Efficiently followed all company best practice standards as outlined.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing.
- Reduced turnaround time for incoming shipments by optimizing unloading schedules and delegating tasks effectively.
- Monitored equipment, ensuring operational capacity.
- Enhanced employee safety by enforcing strict adherence to company safety policies and guidelines.
Receiving Dock Associate
Amazon
01.2019 - 08.2021
- Streamlined inventory by accurately tracking raw materials usage for optimal stock levels from decant to stow operations.
- Kept up-to-date on industry best practices in warehousing and receiving, sharing valuable insights with team members to improve overall operations.
- Minimized product damage during unloading process by using proper equipment, such as pallet jacks and forklifts, as needed.
- Operated as the Process Guide for RSR by monitoring and fulfilling customer orders.
- PIT Trained Ambassador, training over 40 associates in PIT training and safety practices.
Warehouse and Delivery Manager
Filter's Products Corporation
01.2014 - 01.2019
- Provided customer service to all clients through welcoming with a smile
- Operated powered industrial machinery including forklift, Order Picker and moving freight with hand trucks manually or pallet jack
- Reviewed sales and skilled at preventing, addressing, and resolving customer concerns
- Packaged and shipped orders by the review of company spreadsheets and performance metrics.
Machinery Supervisor
Architectural Traditions
01.2003 - 01.2014
- Responsible for tracking university advertising on social media
- Directed planning, budgeting, vendor selection and quality assurance efforts
- Supervised the work of hourly employees, offering constructive feedback on their work performance.
Education
US Navy
Northfork, West VirginiaBusiness Management -
University of Phoenix
Tucson, Arizona01.2010
Skills
- 7 Years of Performance Management
- Leadership Development
- Customer Fulfillment
- Advanced Problem-Solving Skills
- Quality Control
- Safety and Compliance
- Attendance Tracking
- Microsoft Expert
Certification
- TDR
- PIT
- Turret
Additional Requirements
- 7+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 20+ employees
- Experience with process improvements
- Excellent customer service, communication, and interpersonal skills
Timeline
Process Assistant
Amazon
08.2021 - Current
Receiving Dock Associate
Amazon
01.2019 - 08.2021
Warehouse and Delivery Manager
Filter's Products Corporation
01.2014 - 01.2019
Machinery Supervisor
Architectural Traditions
01.2003 - 01.2014
US Navy
Business Management -
University of Phoenix