MICHAEL PHAM
Raleigh,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Diligent in building and retaining accounts by providing support and attentive service. Successful record of expanding network connections.
Overview
15
15
years of professional experience
Work History
GLOBAL SALES DIRECTOR
Von Dutch LLC
Corona , CA
01.2018 - 01.2020
- Brokered all sales transactions between Von Dutch Global Licensees
- Act as the liaison between licensees and Von Dutch LLC
- Provided support to licensees and shared concepts via Brand Boom
- Maintained and developed Brand Boom sales platform which acted as the global portal for merchandise
- Responsible for first Von Dutch corporate involvement in a motorcycle themed event at The Moto Beach Classic in Huntington Beach, Ca
- Key factor in retaining major Co-Brand partnership with MotoGP for 2019-2021
- Analyze and interpret sales data, identify market trends, evaluate sales goals
- Mentor team and provide individualized coaching to drive performance and professional development
- Provided solutions and improvements to Customer Service bottlenecks.
FIELD DEVELOPMENT COORDINATOR
Oakley
01.2014 - 01.2016
- Established, built and expanded relationships with existing and potentially new customers; explain technical, industry, and market facts to position the company as a competitive solution and create in-depth reports to drive supply chain decision making
- Supported Field Development Reps with product, promo items, and key assistance from Oakley HQ
- Executed a fair, honest and direct approach when addressing team members and customer issues; embraced the full range of the company’s products and identified how the products and accessories align to the customer’s needs
- Worked with reps and accounts on O Matter troubleshooting and new content updates
- Order management through manual entry and tracking/confirmation of special orders
- Provided Accounts with information related to product availability and technical data
- Supported the collection of required sales data and other reporting needs for Accounts preparation
- Coordinated Account meetings, tours, EP store visits, events including meeting space, food, entertainment, and print materials
- Managed storage cage inventory and oversaw offsite storage location
- Ordered entry and shipment of event promo, sales contest items, RX, and samples
- Processed various administrative and interdepartmental requests for Account Managers and Accounts.
DEALER SERVICES REPRESENTATIVE (CSRIII)
Oakley
01.2010 - 01.2014
- Exceeded all KPI goals set forth by Management at Call Center Support for local/regional dealers, Luxottica Retail, National Accounts, and Sales Reps, including processing product orders, assisting with general product inquiries, searching/tracing orders & shipments, special handling of orders, B2B set-up & functionality, and maintaining up-to-date information on product lines
- SAP and RX proficient
- Leader of the team that held “Team of the Month” for 10 consecutive months
- Used strong communication skills daily to resolve issues while maintaining and improving account relationships
- Proved for 4 years that I am extremely punctual and dependable by having perfect attendance
- Represented professionalism and fun to new hires and promote Oakley 5 philosophy.
PROJECT MANAGER
Coastal Entertainment/Red Bull
01.2008 - 01.2009
- Increased revenue by creating more job bookings with Red Bull Managers
- Provided marketing support to take business to next level
- Expanded product line available to consumers and new accounts
- Gathered feedback from clients to determine greater representation in Southern California areas
- Optimized productivity for Coastal by maintaining strict inventory of Red Bull infrastructure
- Maximized savings of 45% to Red Bull for logistics costs.
STORE MANAGER
Dainese D-Store
01.2005 - 01.2008
- Achieved sales goals for 3 consecutive years with record sales, exceeding $970k at this flagship location
- Successfully launched premiere Italian product line in North America
- Established strong relationships to build brand awareness with Ducati, Aprilia, Red Bull, and Oakley amongst others
- Developed core products tailored to meet demands of North American market
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Interacted with Pro Athletes to improve products and exceed increasing performance expectations of competitors
- Created and executed marketing plans at onsite events
- Managed and trained staff.
Education
B.S. - Speech Communications
California State University of Long Beach
Skills
- Sales Analysis/ Support
- Customer Service
- Evolving Product Knowledge
- Industry Event Logistics
- Market Knowledge
- Innovative and Proactive
- Strategic Planning/ Multi-tasking
- Conflict Resolution
- Team Leadership & Coaching
- New Product Introductions
- Client Relationship
- B2B Platform Maintenance
- Customer Engagement
- Salesforce Proficiency
- Pricing Policies
hobbies and interests
- TACA & OneSight volunteer
- Member of Orange County Ducati Club
- Motorcycle & Moto GP enthusiast
- Avid traveler who is passionate about camping and the outdoors.
Timeline
GLOBAL SALES DIRECTOR
Von Dutch LLC
01.2018 - 01.2020
FIELD DEVELOPMENT COORDINATOR
Oakley
01.2014 - 01.2016
DEALER SERVICES REPRESENTATIVE (CSRIII)
Oakley
01.2010 - 01.2014
PROJECT MANAGER
Coastal Entertainment/Red Bull
01.2008 - 01.2009
STORE MANAGER
Dainese D-Store
01.2005 - 01.2008
B.S. - Speech Communications
California State University of Long Beach
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