Michael Phan
Rowlett,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Excellent business sense, problem-solving, project management, and analytical skills.
7 years of experience with operating systems and networking protocols.
7 years of experience with diagnosing, navigating, and troubleshooting computer hardware and server hardware.
Overview
17
17
years of professional experience
Work History
Data Center Operations Specialist
HCL America / PepsiCo
02.2020 - Current
- Replacing various defective device components, while following RMAs procedures and processes.
- Update client tickets and accountable in ensuring support team is meeting client expectations.
- Maintained records of daily communication transactions, problems, remedial actions and installations.
- Attend meetings and bridge calls to assist with project planning, troubleshooting and smart hands assistance.
- Designed action plans for internal process improvements based on recurring trends.
- Monitor DC to notify and facilitate communication with designated personnel in event of hardware, operating system, facilities or software failure.
- Experience with Linux, hardware, networking servers, networking protocols, and data center networking.
- Perform shift work that may include after hours, weekends, and holidays. Adhering to maintenance windows and calendar blackout periods.
- Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
- Participate in complex troubleshooting and resolve critical technical issues.
- Test and troubleshoot new server and network hardware components and designs.
- Install and maintain switches, routers, and other large-scale networking gear.
- Configure and troubleshoot Linux OS-related issues.
- Decommission unused equipment and prepping racks for new installs. (servers, switches, load balancers, Firewalls, copper cables, fiber cables, power cables, PDUs, etc.)
DCOPS Technician
Rackspace Inc
03.2016 - 12.2019
- Responsible for new customer account deployments: Assigning new device locations, IPs, and deploying physical devices
- Troubleshooting operating system issues and automation tools
- Educate technicians, contractors and vendors on data center layout guidelines and best practices
- Provide customer and internal inventory department with order list of needed project supplies. (Type of cabling, cabinet parts and components needed for builds.)
- Build and customize cabinets to fit one off devices or custom customer and internal builds.
- Collaborate with building engineering team, to map out and plan custom builds and ensure necessary power / space requirements are met.
- Daily monitoring and tracking to ensure (SLA) service-level agreement and (DTS) date to service promises are being met
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
Commissioning Engineer
Samsung STA RAN, Samsung/STA
03.2013 - 08.2014
- Decommissioning and degrading legacy technologies on CDU10 and CDU20 5G platforms.
- Growing, configuring, troubleshooting, and commissioning new, replacement technologies on CDU10 and CDU20 devices.
- Performing LTE carrier upgrades on Sprint 3G and 4G networks.
- Reconfiguring current technology by changing configurations for carriers, cells, RRHs, etc.
- Using CIQ to run specific scripts dictated by each market.
- Tools and resources used include Remedy, LSMR, LSMU, LSMP, eNB, BSM, and BTS.
- Open, Resolve and Escalate Severity 1- 4 tickets via Remedy, SERT and iCare ticketing systems.
- Assist RF and Field engineers with MOPs and site diagrams for installations, testing and repairs.
- Review and implement software releases, patches, and execute MOPs.
- Attended daily market meetings to go over scheduling for site migrations, fiber installations, and pending site issues delaying build completion.
- Executed, audit and modified software and hardware upgrade scripts.
Network Analyst
Masergy Communications
01.2015 - 03.2016
NOC Technician
Metro PCS / Yoh Contractor
06.2012 - 03.2013
NOC Technician
Verizon Wireless
06.2007 - 06.2012
Education
No Degree - Management Information Systems
Richland College
Dallas, TXSkills
- Training Junior Team Members
- Production Work
- Verification and Testing
- Network Installation
- Inventory Control
- Network Performance
- Equipment Decommissioning
- Sending Shipments
- Cable Installations
- Data Center Environments
- Network Hardware and Software Maintenance
- Network Migration
Timeline
Data Center Operations Specialist
HCL America / PepsiCo
02.2020 - Current
DCOPS Technician
Rackspace Inc
03.2016 - 12.2019
Network Analyst
Masergy Communications
01.2015 - 03.2016
Commissioning Engineer
Samsung STA RAN, Samsung/STA
03.2013 - 08.2014
NOC Technician
Metro PCS / Yoh Contractor
06.2012 - 03.2013
NOC Technician
Verizon Wireless
06.2007 - 06.2012
No Degree - Management Information Systems
Richland College
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