Rusty Inman
Information Technology Technician
Mesick,MI
Summary
Experienced PC, server and network equipment specialist with a passion for delivering outstanding service while focusing on efficient and timely completion of ticketed tasks. Knowledgeable in a wide range of HPE data center product lines. Well versed in computer hardware and components. Highly adaptable to emerging technologies. Comfortable working in data center environments and in customer locations. Self-starter that works well within a team environment to complete tasks quickly and accurately. Experienced in training and mentoring new team members. Routinely performs agile troubleshooting to ensure downtime is minimized and customer expectations are exceeded.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Resident Data Center Engineer
Hemmersbach
Tulsa, OK
11.2021 - 06.2022
- Expanded personal knowledge base for HPE branded data center hardware and efficiently completed repair and installation tasks within customer SLA requirements.
- Successfully trained 2 new engineers in various hardware support tasks resulting in new lead engineer opportunities.
- Maintained customer relationships using various communication methods acting as their main point of contact for repair and service recommendations.
Field Engineer II
Unisys
Tulsa, Ok
06.2018 - 11.2021
- Performed ticketed break/fix tasks within 4 hour SLA requirements and handled logistical return of all parts.
- Expanded skillsets to include additional storage array, high performance computing, network and server products based on evolving technology repair requirements for data center clients.
- Performed lead engineer role while providing hardware repair and installation training for new engineers with focus on efficient and accurate completion of repair tasks within SLA requirements.
Customer Engineer
Hewlett Packard Enterprise
Tulsa, Ok
06.2017 - 06.2018
- Expanded repair skills to include break/fix and installation of HPE storage systems in resident managed data center environment.
- Worked closely with team members, end users and administrators to ensure prompt resolution while managing over 50 tickets per day.
- Managed new installation and change implementation for HPE and their clients, while working closely with project management and data center facilities.
- Achieved lead engineer role working overnight hours, which required independent management of duties while working alone effectively and efficiently performing repairs two large data center environments.
Jr Data Center Tech
Insight Global
Tulsa, OK
09.2016 - 09.2017
- Performed rack and stack installation for HPE equipment in 2 large data center environments.
- Coordinated with project management to provide smooth installation processes that met data center standard operation requirements.
- Performed scheduled break/fix tasks as assigned while leading large maintenance projects involving over 300 blade system and enclosure repairs.
- Obtained professional training with multiple HPE data center server and storage array product lines.
Computer Support Assistant
Tulsa Community College
Tulsa, OK
08.2013 - 08.2016
- Assisted students and faculty with technology asset utilization.
- Supported Windows 7 Professional desktop PCs in Active Directory environment for students and faculty.
- Microsoft Office suite installation and support.
- Printer installation and configuration with Windows Server 2008 R2 server within small office network environment.
Advanced Technical Support Representative
Dish Network Corp
Tulsa, OK
03.2005 - 02.2013
- Resolved technical inquiries with Dish Network equipment and cabling for customers and field technicians having escalated issues.
- Utilized advanced troubleshooting and customer service techniques to resolve escalated technical issues averaging over 70 calls per day.
- Provided accurate and appropriate information in response to customer billing and technical inquiries.
- Selected for special Agent Support role providing backend support for Dish Network payment and servicing systems.
Education
Associate of Applied Science - Information Technology
Tulsa Community College
Tulsa, OK 08.2013 - 06.2016
Skills
- Skilled Break/Fix and Troubleshooting
- Highly Adaptable to New Technology
- HPE Server/Storage/Network Hardware Maintenance and Support
- PC/Server/Network Hardware Knowledge
- Support Ticketing and SLA Scheduling
- Complex Problem-Solving
- Attention to Detail
- High Volume Workload Management
- Excellent Customer Experience Record
- Install/Move/Add/Change Management and Implementation
- Training Junior Team Members
- Shift Leader Experience
Timeline
Resident Data Center Engineer
Hemmersbach
11.2021 - 06.2022
Field Engineer II
Unisys
06.2018 - 11.2021
Customer Engineer
Hewlett Packard Enterprise
06.2017 - 06.2018
Jr Data Center Tech
Insight Global
09.2016 - 09.2017
Computer Support Assistant
Tulsa Community College
08.2013 - 08.2016
Associate of Applied Science - Information Technology
Tulsa Community College
08.2013 - 06.2016
Advanced Technical Support Representative
Dish Network Corp
03.2005 - 02.2013
Certification
- CompTIA A+ ce - (2016-2019)
- TestOut PC Pro - (Issued Oct 2014)
- Multiple HPE Product Specific Certifications
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