MICHAEL PHAV
Thompson
Summary
Focused college student with a proven ability to work hard and achieve exceptional personal and team results. Diligent and driven, with a superior work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Dedicated customer service professional with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction through quality service and unparalleled support. Well-equipped with proficiency in customer service best practices and related options to excel in this field.
Overview
7
7
years of professional experience
Work History
TICKET AGENT/CUSTOMER SERVICE REPRESENTATIVE
Khmer Dynasty
05.2018 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
BASKETBALL SUMMER CLINIC STAFF
Putnam Science Academy
05.2023 - 08.2024
- Supervised and ensure safety of campers
- Organized Tournaments, drills, and games
- Provided feedback and constructive criticism to campers
- Creating and implementing training lesson
- Building Positive relationships with campers, parents, and other staff members
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
DELI CLERK
BJ's Wholesale
04.2022 - 08.2022
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
- Sliced meats and cheeses and weighed deli items for customers
- Responded to customer questions regarding product availability
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Monitored inventory levels to order new supplies and maintain consistent stock
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Keep kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Filled out daily shift log to record the amount of food prepared, used and leftover
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
TEAM MEMBER
Burger King
05.2021 - 08.2021
- Maintained a productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
- Assisted with inventory counts and stocking of merchandise
- Monitored and verified all merchandise was properly priced and labeled
- Helped meet changing demands by recommending improvements to business systems or procedures
- Keep work areas clean, organized, and safe to promote efficiency and team safety
- Worked different stations to provide optimal coverage and meet production goals
Education
Bachelor of Science - Economics
University of Connecticut
Storrs, CT05-2026
Bachelor of Science -
Plymouth State University
Plymouth, NH05.2023
High School Diploma -
Putnam Science
Putnam, CT05.2022
Skills
- Relationship Management
- Optimistic Mindset
- Consistent Work Effort
- Effective Listening
- Proficient Leadership
- Time Management
- Versatile Problem Solver
- Integrity and Transparency
- Customer Service-oriented
- Data entry
Languages
English
Native or Bilingual
Cambodian
Professional Working
Timeline
BASKETBALL SUMMER CLINIC STAFF
Putnam Science Academy
05.2023 - 08.2024
DELI CLERK
BJ's Wholesale
04.2022 - 08.2022
TEAM MEMBER
Burger King
05.2021 - 08.2021
TICKET AGENT/CUSTOMER SERVICE REPRESENTATIVE
Khmer Dynasty
05.2018 - Current
Bachelor of Science -
Plymouth State University
Bachelor of Science - Economics
University of Connecticut
High School Diploma -
Putnam Science
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