Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Phelan

Foxborough,MA

Summary

Dynamic professional with a proven track record at Supercharged Entertainment, excelling in customer service and technical troubleshooting. Recognized for exceptional interpersonal skills and situational awareness, effectively resolving complex issues. Committed to safety enforcement and team collaboration, ensuring a secure and enjoyable environment for all patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wipeout Marshall

Supercharged Entertainment
Wrentham, MA
02.2022 - Current
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lifeguard

YMCA
Boxborough, MA
01.2021 - 03.2022
  • Prepared detailed incident reports following accidents or other incidents.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Enforced all safety regulations and posted rules for patrons.

Landscaper

Carpe Diem Landscaping
Foxborough, MA
02.2018 - 02.2021
  • Assisted in building decks and patios to create outdoor living spaces.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Applied fertilizers and pesticides according to safety regulations.
  • Transported plants, turf and other materials to designated areas for installation.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Ensured proper disposal of all waste generated from job sites.

Education

Bachelor of Science - Plumbing/ HVAC

New England Institute of Technology
East Greenwich, RI
07-2025

Associate of Arts - Criminology

Massasoit Community College
Brockton, MA
08-2022

Skills

  • Customer service
  • Technical troubleshooting
  • Safety enforcement
  • Time management
  • Incident reporting
  • Equipment inspection
  • Team collaboration
  • Problem solving
  • Situational awareness

Certification

  • CPR
  • First Aid

Timeline

Wipeout Marshall

Supercharged Entertainment
02.2022 - Current

Lifeguard

YMCA
01.2021 - 03.2022

Landscaper

Carpe Diem Landscaping
02.2018 - 02.2021

Bachelor of Science - Plumbing/ HVAC

New England Institute of Technology

Associate of Arts - Criminology

Massasoit Community College

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