Michael Phelan

• Oversee daily store operations, including opening and closing procedures, cash handling, and overall store performance

• Manage and supervise staff, ensuring high productivity, strong customer service, and adherence to company standards

• Receive, inspect, and process incoming shipments; verify product accuracy and quality control

• Perform final inspections and sign-off on technical services, including ski and snowboard tuning, repairs, and customizations

• Provide expert-level support across multiple product categories including skis, snowboards, skateboards, and boots

• Assist customers in-store and over the phone, resolving issues, answering technical questions, and delivering tailored product recommendations

• Maintain shop workflow and ensure all service work meets safety and performance standards

• Act as a key decision-maker for service approvals and customer satisfaction outcomes

• Manage accounts in the Dayton area
• Keep good relations with store and department managers
• Sell displays and secondary locations
• Keep product stocked and organized
• Check on hands and have out of stocked product ordered

• Closed sales with store managers, negotiated promotions, and built interpersonal relationships.
• Tracked and hit daily/monthly sales metrics
• Optimized innovative marketing tactics-Created route for store calls
• Do reconnaissance for new potential customers and find independent stores to sell our products

• Driver Team Leader for relocation assignments
• Customer interface for contract agreement, insurance & inspections

• Signal planes in/out of load zone
• Unload Planes & Assisted in verification of load weights

• Execute fertilization & special treatment of lawns/residential & commercial
• Maintain TruGreen’s truck and lawn care machines

• Facilitate children group sessions
• Team lead for all activities

• Assist Cashier with customer service
• Assisted Pharmacist with prescription duty
• (high school/seasonal)