Michael Picard
Cincinnati,OH
Summary
Certified automotive professional equipped with diagnostic skills, repair expertise, and maintenance knowledge. Known for strong collaboration, reliability, and adaptability, ensuring seamless team dynamics and effective problem-solving. Skilled in advanced mechanical systems, electrical troubleshooting, and customer service, with keen focus on delivering top-notch results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Automotive Technician
Kenwood Dealer Group
02.2016 - Current
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
- Stayed current with manufacturer recalls and technical service bulletins, ensuring accurate diagnoses and appropriate repairs were performed on affected vehicles.
- Maintained an excellent attendance record, consistently arriving on time and fully prepared to contribute to team success each day.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Collaborated with service advisors to accurately communicate repair needs to customers, resulting in higher approval rates for recommended services.
Assistant Manager
LaRosa's Pizzeria
01.2007 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Applied Business - Automotive Service Management Technology
Cincinnati State Technical And Community College
Cincinnati, OH02-2017
Skills
- Brake systems
- Engine repair
- Suspension systems
- Advanced diagnostics
- Electrical systems
- Hybrid systems
- High Voltage Specialist
Certification
Volkswagen Certified Technician:
Electrical Specialist
Engine Specialist
Transmission Specialist
Chassis Specialist
High Voltage Technician
Timeline
Certified Automotive Technician
Kenwood Dealer Group
02.2016 - Current
Assistant Manager
LaRosa's Pizzeria
01.2007 - 06.2016
Volkswagen Certified Technician:
Electrical Specialist
Engine Specialist
Transmission Specialist
Chassis Specialist
High Voltage Technician
Associate of Applied Business - Automotive Service Management Technology
Cincinnati State Technical And Community College
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