Michael Porras
El Paso,TX
Summary
Detail-oriented professional with strong knowledge of accounting and finance with outstanding follow-up investigation skills. Diligently inputs data into accounting spreadsheets, word processing and database software while maintaining integrity and accuracy.
Overview
14
14
years of professional experience
Work History
Workforce Analyst
Spectrum
07.2022 - Current
- Optimized workforce scheduling by analyzing historical data and creating strategic forecasting models.
- Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement.
- Produced and updated documents, reports, and tracking spreadsheets.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Reduced employee attrition rates by identifying key drivers and implementing targeted retention strategies.
- Improved overall team productivity, streamlining processes and eliminating bottlenecks through detailed analysis.
Customer Service Supervisor
Costco
08.2017 - 07.2022
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Material Handler
Baker Hughes
05.2013 - 08.2017
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Performed cycle counts and inventory control to accurately track product levels.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Customer Service Representative
Alorica
09.2010 - 05.2013
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Education
BBA - Accounting
The University of Texas At El Paso
El Paso, TX05.2025
Associate of Science - Accounting
El Paso Community College
El Paso, TX05.2022
Skills
- Recordkeeping strengths
- POS systems expert
- Microsoft Excel
- CRM Software
- Data Entry
- Data Collection & Research
- Problem-solving abilities
- Account Management
- Critical Thinking
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Workforce Analyst
Spectrum
07.2022 - Current
Customer Service Supervisor
Costco
08.2017 - 07.2022
Material Handler
Baker Hughes
05.2013 - 08.2017
Customer Service Representative
Alorica
09.2010 - 05.2013
BBA - Accounting
The University of Texas At El Paso
Associate of Science - Accounting
El Paso Community College
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