Summary
Work History
Education
Skills
Skills
Timeline
Generic

Yolanda Wyble

Houston,Texas

Summary

Seeking a positio where I can apply my strong work ethic, enthusiasm, and willingness to learn and contribute effectively to the team. Knowledgeable and dedicated customer service professional with extensive experience in the Insurance and Tax Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Work History

Quality & Insight Analyst

Asurion Insurance Services
Houston, TX
02 2024 - 09 2024
  • Quality analysts work closely with different departments (such as legal, product development, engineering,and customer support) to gather feedback, address issues, and improve overall product and service quality

Claims Adjuster

Asurion
Houston, TX
07 2019 - 02 2024
  • Investigating insurance claims, gathering evidence, and determine the extent of the insurance company’s liability

Advanced Customer Service Representative

Asurion Insurance Services
Houston, Texas
02 2016 - 07 2019
  • Resolve escalated customer concerns/point of contact for peers/verify and process corrections to insurance enrollment/process warranty exchanges for multiple cellular carriers as well as notify customers of updates on the status of repairs

Customer Service Representative

Asurion Insurance Services
Houston, Texas
10 2005 - 02 2016
  • Customer service/mentor in new hire classes/assist customers with the claima process/answer questions as well as ensure overall customer satisfaction

Education

Diploma -

Kashmere Senior High School
06.2002

Medical Assistant - Medical

National Institute of Technology
06.2004

Dental Assistant - Dental

Astrodome Dental Careers
06.2005

Insurance Adjuster - Insurance

A.D. Banker & Company
03.2021

Skills

  • Account management
  • Complaint resolution
  • Receiving support
  • Money handling abilities
  • Warehousing functions
  • Training development aptitude
  • Shipping procedures understanding
  • Administrative support
  • Recordkeeping strengths
  • Report preparation
  • Staff education and training
  • Professional telephone demeanor
  • Service standard compliance
  • Multi-line phone talent

Skills

  • Account management
  • Complaint resolution
  • Receiving support
  • Money handling abilities
  • Warehousing functions
  • Training development aptitude
  • Shipping procedures understanding
  • Administrative support
  • Recordkeeping strengths
  • Report preparation
  • Staff education and training
  • Professional telephone demeanor
  • Service standard compliance
  • Multi-line phone talent

Timeline

Quality & Insight Analyst

Asurion Insurance Services
02 2024 - 09 2024

Claims Adjuster

Asurion
07 2019 - 02 2024

Advanced Customer Service Representative

Asurion Insurance Services
02 2016 - 07 2019

Customer Service Representative

Asurion Insurance Services
10 2005 - 02 2016

Diploma -

Kashmere Senior High School

Medical Assistant - Medical

National Institute of Technology

Dental Assistant - Dental

Astrodome Dental Careers

Insurance Adjuster - Insurance

A.D. Banker & Company
Yolanda Wyble