Michael Porras
El Paso,TX
Summary
Diligent accountant with a strong foundation in financial reporting, reconciliation, and general ledger management. Proven expertise in maintaining accurate financial records, supporting month-end closing processes, and ensuring compliance with GAAP standards. Detail-oriented with high proficiency in Excel and accounting software, delivering efficient and precise financial operations.
Overview
14
14
years of professional experience
Work History
Staff Accountant
AMC Bus Inc
07.2024 - Current
- Maintained general ledger accuracy through regular account reconciliations, preparing and posting journal entries using Sage and SAP, generating financial reports, and supporting month-end and year-end close processes in compliance with GAAP standards.
- Utilize Sage and SAP to prepare and post journal entries, generate financial reports, and support month-end and year-end close processes in compliance with GAAP standards.
- Perform monthly bank reconciliations to verify financial record accuracy, promptly resolving discrepancies by comparing bank statements to general ledger accounts.
- Manage payroll processes using ADP, including inputting employee hours, calculating wages, deductions, and taxes, and ensuring timely execution.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Review and analyze lease agreements and contracts, ensuring accurate recording of financial obligations.
- Support internal and external audits by preparing detailed schedules, providing documentation, and ensuring compliance with auditing standards.
Customer Service Supervisor
Spectrum
04.2019 - 07.2024
- Handled escalated customer calls with professionalism, de-escalating challenging situations and providing effective resolutions to ensure customer satisfaction.
- Enhanced customer satisfaction by providing expert technical support on fragrance applications, troubleshooting issues promptly, and delivering tailored solutions.
- Managed a team of 17 customer service representatives, providing coaching, performance analytics, and feedback to improve team performance and foster a positive team culture.
- Supervised daily operations, ensuring team adherence to service standards, leveraging product knowledge to guide staff in delivering exceptional customer experiences and driving loyalty.
- Promoted a collaborative and positive work environment by fostering open communication, enhancing team morale, and working cross-departmentally to address recurring customer concerns and improve overall service quality.
Customer Service Representative
Costco
08.2015 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Alorica
02.2012 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Accounting
The University of Texas At El Paso
05.2025
Associate of Science -
El Paso Community College
05.2021
Skills
- Bank reconciliation
- Journal entries
- Accounts payable
- Bookkeeping
- Accounts receivable
- Microsoft Excel proficiency
- Financial reporting
- Payroll process
- GAAP accounting
- General ledger accounting
- Internal audits
- Audit support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staff Accountant
AMC Bus Inc
07.2024 - Current
Customer Service Supervisor
Spectrum
04.2019 - 07.2024
Customer Service Representative
Costco
08.2015 - 04.2019
Customer Service Representative
Alorica
02.2012 - 08.2015
Associate of Science -
El Paso Community College
BBA - Accounting
The University of Texas At El Paso
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