Michael Porras
El Paso,TX
Summary
Diligent accountant with a strong foundation in financial reporting, reconciliation, and general ledger management. Proven expertise in maintaining accurate financial records, supporting month-end closing processes, and ensuring compliance with GAAP standards. Detail-oriented with high proficiency in Excel and accounting software, delivering efficient and precise financial operations.
Overview
14
14
years of professional experience
Work History
Staff Accountant
AMC Bus Inc
El Paso, TX
07.2024 - Current
- Maintained general ledger accuracy through regular account reconciliations, preparing and posting journal entries using Sage and SAP, generating financial reports, and supporting month-end and year-end close processes in compliance with GAAP standards.
- Utilize Sage and SAP to prepare and post journal entries, generate financial reports, and support month-end and year-end close processes in compliance with GAAP standards.
- Perform monthly bank reconciliations to verify financial record accuracy, promptly resolving discrepancies by comparing bank statements to general ledger accounts.
- Manage payroll processes using ADP, including inputting employee hours, calculating wages, deductions, and taxes, and ensuring timely execution.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Review and analyze lease agreements and contracts, ensuring accurate recording of financial obligations.
- Support internal and external audits by preparing detailed schedules, providing documentation, and ensuring compliance with auditing standards.
Customer Service Supervisor
Spectrum
El Paso, TX
04.2019 - 07.2024
- Handled escalated customer calls with professionalism, de-escalating challenging situations and providing effective resolutions to ensure customer satisfaction.
- Enhanced customer satisfaction by providing expert technical support on fragrance applications, troubleshooting issues promptly, and delivering tailored solutions.
- Managed a team of 17 customer service representatives, providing coaching, performance analytics, and feedback to improve team performance and foster a positive team culture.
- Supervised daily operations, ensuring team adherence to service standards, leveraging product knowledge to guide staff in delivering exceptional customer experiences and driving loyalty.
- Promoted a collaborative and positive work environment by fostering open communication, enhancing team morale, and working cross-departmentally to address recurring customer concerns and improve overall service quality.
Customer Service Representative
Costco
Remote
08.2015 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Alorica
El Paso, TX
02.2012 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Accounting
The University of Texas At El Paso
05.2025
Associate of Science -
El Paso Community College
05.2021
Skills
- Bank reconciliation
- Journal entries
- Accounts payable
- Bookkeeping
- Accounts receivable
- Microsoft Excel proficiency
- Financial reporting
- Payroll process
- GAAP accounting
- General ledger accounting
- Internal audits
- Audit support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staff Accountant
AMC Bus Inc
07.2024 - Current
Customer Service Supervisor
Spectrum
04.2019 - 07.2024
Customer Service Representative
Costco
08.2015 - 04.2019
Customer Service Representative
Alorica
02.2012 - 08.2015
Associate of Science -
El Paso Community College
BBA - Accounting
The University of Texas At El Paso