Michael Porras
AMC Bus Inc
ELPASO
2
Languages
12
years of professional experience
Diligent accountant with a strong foundation in financial reporting, reconciliation, and general ledger management. Proven expertise in maintaining accurate financial records, supporting month-end closing processes, and ensuring compliance with GAAP standards. Detail-oriented with high proficiency in Excel and accounting software, delivering efficient and precise financial operations.
Work History
Staff Accountant
2 Years 4 Months- Maintained general ledger accuracy for 5 different companies, managing 8 bank accounts through regular account reconciliations, preparing and posting journal entries using Sage and SAP, generating financial reports, and supporting month-end and year-end close processes in compliance with GAAP standards.
- Perform monthly bank reconciliations to verify financial record accuracy, promptly resolving discrepancies by comparing bank statements to general ledger accounts.
- Manage payroll processes for 28 employees using ADP, including inputting employee hours, calculating wages, deductions, and taxes, and ensuring timely execution.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Support internal and external audits by preparing detailed schedules, providing documentation, and ensuring compliance with auditing standards.
Customer Service Supervisor
5 Years 3 Months- Handled escalated customer calls with professionalism, de-escalating challenging situations and providing effective resolutions to ensure customer satisfaction.
- Managed a team of 17 customer service representatives, providing coaching, performance analytics, and feedback to improve team performance and foster a positive team culture.
- Supervised daily operations, ensuring team adherence to service standards, leveraging product knowledge to guide staff in delivering exceptional customer experiences and driving loyalty.
- Promoted a collaborative and positive work environment by fostering open communication, enhancing team morale, and working cross-departmentally to address recurring customer concerns and improve overall service quality.
Customer Service Representative
4 Years 8 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to approximately 30 different customers daily, ensuring a positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Accounting
- 3.86 GPA with a minor in Finance.
Associate of Science
Skills
Bank reconciliation
Journal entries
Accounts payable
Bookkeeping
Accounts receivable
Microsoft Excel proficiency
Financial reporting
Payroll process
GAAP accounting
Internal audits
Income statements
Tax preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Skills
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
- Typing Proficiency
- Managing Multiple Tasks
- Computer Proficiency
- Critical Thinking
Timeline
Staff Accountant
AMC Bus Inc
07.2024 - CurrentRead More
Customer Service Supervisor
Spectrum
04.2019 - 07.2024Read More
Customer Service Representative
Costco
08.2014 - 04.2019Read More
El Paso Community College
Associate of Science
Read More
The University of Texas At El Paso
BBA from Accounting
Read More