Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Posey

Cincinnati,OH

Summary

I'm a determined and reliable leader bringing a vast amount of experience of many different skills throughout my life to become an essential worker for any career that I have. I have a strong drive and passion to help others complete their goals and complete any task that is set for me. I'm a hard worker that has the drive to not only better myself but to better who I work for and others surrounding me. My positive energy and reinforcements combined with my knowledge from college and past careers, I believe can positively impact any job environment that I am in.

Overview

5
5
years of professional experience

Work History

Amazon Distributer

RBHJ
Cincinnati, Ohio
01.2022 - 07.2022
  • Immediately addressed problems with customers to promote speedy resolution.
  • Stayed in open communication with existing customers to offer immediate access to new products.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Assisted warehouse staff with tasks during downtime.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Probation Officer Intern

Building Bridges
Dayton, OH
08.2021 - 12.2021
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Write case notes after every interaction with youth and have my supervisor overview them.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Completed reports on behalf of court and associated legal entities.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Observed residents for compliance and behavior issues.

Server

Buffalo Wild Wings
Dayton, OH
02.2021 - 07.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inform customers of our reward system.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Kohls Corp
Dayton, OH
08.2020 - 01.2021
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.

Sales Associate

Pacsun Retail Store
Cincinnati, Ohio
05.2018 - 07.2020
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Food Service Worker

Kings Island
Monroe , OH
04.2016 - 08.2017
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Greet costumers and make note of how many guest arrived for annual picnic events.

Education

Bachelors - Criminal Justice

Wright State University
Dayton, OH
12.2021

High School Diploma -

Purcell Marian
Cincinnati, OH
05.2017

Skills

  • Great Interpersonal Skills
  • Heavy Machinery Operation
  • Cost Control
  • Reliant and Responsible
  • Strong Writing Skills
  • Service Quality
  • Active Listening Knowledge
  • Urinalysis Testing
  • Great Communication Skills
  • Good Critical Thinking Skills
  • Excellent Computer Skills
  • Parole Oversight
  • Great Customer Service Skills
  • Community Service Programs
  • Home Visit Knowledge
  • Transportation Of Occupant Experience

Timeline

Amazon Distributer

RBHJ
01.2022 - 07.2022

Probation Officer Intern

Building Bridges
08.2021 - 12.2021

Server

Buffalo Wild Wings
02.2021 - 07.2021

Customer Service Representative

Kohls Corp
08.2020 - 01.2021

Sales Associate

Pacsun Retail Store
05.2018 - 07.2020

Food Service Worker

Kings Island
04.2016 - 08.2017

Bachelors - Criminal Justice

Wright State University

High School Diploma -

Purcell Marian

Similar Profiles

CREATE PROFILE
Michael Posey