Michael Posey
Cincinnati,OH
Summary
I'm a determined and reliable leader bringing a vast amount of experience and knowledge to any career field I achieve. I have a strong drive and passion to help others complete their goals and complete any task that is set for me. I'm a principled worker with great integrity that has the drive to not only better myself but also any community I'm in. I take great pride in making a conscious effort to motivate others around me. My positive energy combined with the knowledge I've gained from my educational background and past careers, can positively impact any environment seeking motivated workers with a passion to excel.
Overview
5
5
years of professional experience
Work History
Senior Denials Specialist
Fifth Third Bank
02.2024 - 07.2024
- Evaluated customer data to identify and prevent fraudulent activities
- Reviewed transactions and receipts to identify any suspicious activity
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes
- Analyzed large amounts of data to find patterns of fraud
Dispute Resolution Specialist
Fifth Third Bank
05.2023 - 01.2024
- Researched and analyzed individual parties' positions to understand dispute background
- Formulated focused and individualized resolutions aimed to peacefully settle disputes
- Dealt with calls and situations in a fast consistent manner and put skills to use to complete intake cases
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
- Prepared written opinions or decisions regarding cases
- Demonstrated respect, friendliness and willingness to help in intense situations
Security
Aegis Protective Services
07.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Probation Officer Intern
Building Bridges
08.2021 - 12.2021
- Transported and monitored offenders on probation and parole for compliance with court protocols
- Write case notes after every interaction with youth and have my supervisor overview them
- Tracked assigned juvenile movements and adherence to probation requirements
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Completed reports on behalf of court and associated legal entities
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Evaluated people on probation to determine best course of rehabilitation
- Observed residents for compliance and behavior issues
Server
Buffalo Wild Wings
01.2021 - 07.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Increased sales significantly by upselling higher-end products to customers
- Inform customers of our reward system
- Explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Cultivated warm relationships with regular customers
Customer Service Representative
Kohls Corp
06.2019 - 12.2020
- Escalated complicated customer account issues to supervisors and help desk workers
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Attended telephone skills and program information training sessions to boost aptitude
- Maintained and managed customer files and databases
Education
Bachelor of Science - Criminal Justice
Wright State University
Dayton, Ohio12.2021
High School Diploma -
Purcell Marian
Cincinnati, Ohio05.2017
Skills
- Efficient Under Pressure
- Conflict Resolution
- Good Critical Thinking Skills
- Excellent Computer Skills
- Parole Oversight
- Home Visit Knowledge
- Client Engagement
- Ethical Practice
- Call Documentation Skills
- Case Planning
- Strong Writing Skills
- Service Quality
- Active Listening Knowledge
- Data Collection
- Fraud Prevention Strategies
- Investigative abilities
Timeline
Senior Denials Specialist
Fifth Third Bank
02.2024 - 07.2024
Dispute Resolution Specialist
Fifth Third Bank
05.2023 - 01.2024
Security
Aegis Protective Services
07.2022 - 04.2023
Probation Officer Intern
Building Bridges
08.2021 - 12.2021
Server
Buffalo Wild Wings
01.2021 - 07.2021
Customer Service Representative
Kohls Corp
06.2019 - 12.2020
Bachelor of Science - Criminal Justice
Wright State University
High School Diploma -
Purcell Marian