Summary
Overview
Work History
Education
Skills
Timeline
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Michael Posey

Cincinnati,OH

Summary

I'm a determined and reliable leader bringing a vast amount of experience, education and knowledge to any career occupation. I have a strong drive and passion to help others complete their goals while still completing any task that is set for, while still striving to grow in my professional career. I have a proven track record of completing goals, achieving great success while dealing with complex situations.

Overview

4
4
years of professional experience

Work History

Senior Dispute Specialist

Fifth Third Bank
02.2024 - Current
  • Assist with private bank customers with a high net worths, estate services, and higher trust funds
  • Deal with dozens of denied cases per day, providing outcomes and reopen cases in a professional yet empathetic manner
  • Communicate with other senior agents to create an outcome in fraud investigations
  • Use active listening and written communication to create cases that help fraud investigation
  • Increased customer trust and confidence by effectively communicating fraud investigation outcomes

Dispute Resolution Specialist

Fifth Third Bank
05.2023 - 02.2024
  • Researched and analyzed individual parties' positions to understand dispute background
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes
  • Dealt with calls and situations in a fast consistent manner to correctly intake situations
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
  • Prepared written opinions or decisions regarding cases


Security

Aegis Protective Services
07.2022 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Probation Officer Intern

Building Bridges
08.2021 - 12.2021
  • Transported and monitored offenders on probation and parole for compliance with court protocols
  • Tracked assigned juvenile movements and adherence to probation requirements
  • Built relationships with defendants and offenders, assessing living conditions and case background information
  • Evaluated people on probation to determine best course of rehabilitation
  • Determined appropriate supervision levels by conducting risk and needs assessments.

Server

Buffalo Wild Wings
01.2021 - 07.2021


  • Increased sales significantly by upselling higher-end products to customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers

Education

Bachelor of Science - Criminal Justice

Wright State University
Dayton, Ohio
12.2021

High School Diploma -

Purcell Marian
Cincinnati, OH
05.2017

Skills

  • Efficient Under Pressure
  • Conflict Resolution
  • Good Critical Thinking Skills
  • Excellent Computer Skills
  • Strong Writing Skills
  • Active Listening Knowledge
  • Fraud Prevention Strategies
  • Investigative abilities
  • Problem-Solving
  • Financial statement analysis

Timeline

Senior Dispute Specialist

Fifth Third Bank
02.2024 - Current

Dispute Resolution Specialist

Fifth Third Bank
05.2023 - 02.2024

Security

Aegis Protective Services
07.2022 - 04.2023

Probation Officer Intern

Building Bridges
08.2021 - 12.2021

Server

Buffalo Wild Wings
01.2021 - 07.2021

Bachelor of Science - Criminal Justice

Wright State University

High School Diploma -

Purcell Marian

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Michael Posey