Michael Pregony
Waldo,FL
Summary
Proven leader at Florida Pest Control, excelling in customer relations and team motivation, enhanced service quality and customer satisfaction. Skilled in CRM and workload management. Achieved notable growth in customer network through exceptional service and relationship-building. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Assistant Manager of Lawn and Ornamental
Florida Pest Control
03.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Lawn Technician
Florida Pest Control
03.1999 - 03.2019
- Assisted in training new team members on proper lawn care techniques and safety protocols, fostering a knowledgeable workforce.
- Increased customer satisfaction by providing timely and efficient service, adhering to industry best practices.
- Continuously stayed current with industry trends and best practices through regular participation in training events and professional development opportunities.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed lasting customer relationships and grew network over time.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06.1995
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Employee Scheduling
- Customer rapport
- Customer Relationship Management (CRM)
Timeline
Assistant Manager of Lawn and Ornamental
Florida Pest Control
03.2019 - Current
Lawn Technician
Florida Pest Control
03.1999 - 03.2019
High School Diploma -
Moreno Valley High School
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