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Detail-oriented Accounting graduate with a Bachelor of Business Administration in Accounting, equipped with strong analytical and financial reporting skills. Proven experience in financial statement analysis, budgeting, forecasting, and CVP analysis gained through rigorous academic projects and competitive case studies. Collaborative team player proficient in Excel and AI-assisted data analysis tools, committed to delivering accurate insights that drive informed decision-making. Passionate about leveraging financial expertise to contribute to organizational success and enhance overall performance.

I am a results-driven professional with extensive experience in service operations and team leadership. Expertise in process improvement and safety compliance, leading to increased customer satisfaction and operational efficiency. I am dedicated to fostering strong relationships and mentoring staff, while doing my best to bolster morale amongst the team. Dynamic Service Manager with a proven track record in service operations, conflict resolution, and effective communication. Committed to enhancing customer satisfaction and team performance through training and process improvement.

Current student at Jacksonville University, majoring in Aviation Management and Flight Operations with a minor in Finance. Seeking aviation-related work experience while in school.

Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries, ticketing, and boarding processes with speed and accuracy. Specialized skills include conflict resolution, multilingual communication, and advanced computer proficiency. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Thrives under pressure and devoted to giving every customer a positive and memorable experience.

Michael Pridgeon

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